I began receiving text messages from Brain Cool IQ last month, from the short code number 944-08. I just ignored it, thinking it was some harmless spam that I'd somehow gotten, but I wasn't worried because I've signed up on the Do Not Call list.
Earlier tonight I got another message that said it would be billed at $9.99 a month and would renew next week. This alarmed me, since I knew I'd not signed up for any service to renew. I checked My Verizon, and sure enough, I had an extra $9.99 on my bill for some reason.
I'll be blocking premium messaging here shortly, but how do I get this sorted out and make sure I don't pay that extra $10 on my bill. I didn't sign up for any service, I didn't authorize anyone to access my Verizon account, and I certainly didn't authorize any extra charges. I tend to be very careful about entering personal information online, and I do not believe I have done so in any illegitimate sites. The text messages actually say to call 18888906150 for help, but I don't want to call this service since it's obviously a scam. I don't know what more harm could come from calling it. I want to make sure this is taken care of immediately. How do I get this extra charge on my bill rectified?
I would appreciate it if someone from Verizon could get in touch with me regarding this. I'll be stopping by a store tomorrow, but I want this taken care of before my bill is auto-paid on 4/22. I've posted several replies about this on other threads. I don't mean to spam, but this is clearly an issue many people are experiencing. Third parties should not be allowed to bill Verizon customers, especially so when it's an unverified charge like this. I would appreciate it if a customer service rep could aid me in getting this charge removed from my bill. Thank you.
