So, I am one of many of the people that purchased the HTC Rezound. I purchased the phone on day one and loved it. It was getting 32mb downloads and 10mb uploads and I always had great reception. (Nashville TN) Fast forward to today. The phone has signal issues that I did not have when I first got it. My speed test results are 11-17mb down and 3-5 up when I do get a decent signal. Here is the incompetence of VERIZON! My wife's phone, which is a Rezound, became too unreliable and consistently lost it's data signal. Verizon sent out three replacement phones and each had its problems. The first one would get hot to the touch, something that neither one of our two Rezounds did and still had reception issues. The second one's back cover would not securely fasten to the phone and anyone who owns a Rezound knows that the antenna is built into the back cover of the phone. This brings me to the third replacement phone. It, like the actual one we purchased for my wife, the first replacement that over heated, and the second replacement that would not get a reception out of the box, did not get a good signal. I asked the VERIZON employee to just send us a new LTE 4g card to see if that was the problem and what do you know , THAT WAS THE PROBLEM. My wife kept her original phone and it works as well as mine currently does. We are just waiting for the ICS update that the INCOMPETENT, NO GOOD, MONEY HUNGRY COMPANY that is VERIZON told us that we would get in the first quarter of the year and as of July 31, NOTHING. It goes to show that VERIZON will waste money for the delivery of phones and take it out on a company like HTC for a faulty phone, when the problem all along was the 4g card.
