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Are you as discusted with your Moto Droid Bionic?

While I will agree the Bionic has some good specs, I will say that I am more displeased with my Bionic than I ever imagined I would be, so much to the point to where I would go back to my Global 2 if my daughter wasn't using it. The camera completely sucks on the device, and with poor picture quality comes even worse video quality. Although I didn't buy the phone for the camera it is a feature of the phone and the convenience of having a camera at all times is nice. This camera isn't nice.The past updates which were to address this issue failed to resolve it. Either Motorola or Verizon should have offered a recall for this device. One other thing to mention , When going into the discussion board and hovering over the Android phones you will notice the Bionic isn't a listed device.

Comments

Jakeman1

I have had my Bionic now since Sept of last year when they first came out. I am on my second one as the first one died the day I got it. Since having the Bionic there have been some ups and downs, but for the most part it is a great phone. The update to .902 was great, the update to .905 was ok. It fixed some things and made a few things worse, but overall, it is a great phone. My phone does not lose any Data connections, it is fast, reliable and a phone I would purchase again. The ICS update will make it even better as it does address the random Data drops that some people are seeing, and it allows you to disable the Bloatware on the phone.

randy65273

Funny how they removed it from the listing. Well ever since mine and my wifes Bionic updated to 905, data connection suks. I've been thru replacements (the 1st thing big red trys) many sim cards, full master resets.. and still the Verizion techs say that other people are not having problems. And dont take their word when the Level 2 tech's say they will call you back. So far I've heard that one twice. Today I was told by the Tier 2 tech that the data drop problem was fixed a few months ago (BS). Well I'm done ... It's not like Big V gives a C()rap.

commonsense101

where do you live? is it a signal poor state like nc,va,ok?

verizonmoderator1

<Post moved from the "Android" space to the for more exposure.>

nlitend

SO if you don't like your burger king fries mcdonalds should compensate you? Verizon just sells them, as does wal mart, and other stores/companies. Don't like the product, deal with ...oh i dunno.....maybe the people who designed it.....or manufactured it..........nah......

Jakeman1

If I had a dollar for every time a Verizon person told me they would call me back and did not I could go on a small vacation. You need to get whatever information you can while on the phone with them because as soon as you hang up expecting a call back, you will be disappointed and need to call back, get someone new that will have you try the exact same steps you tried before just for that person to say, I cannot help you let me get Tech Support. Then you will need to go through it again, get the same Corporate answer of "I have never heard of this before, let me open a ticket and have someone call you back tomorrow, etc..."

You need to get to one of their Tier 3 support people (the ones that actually review the tickets and try to resolve them). I have had pretty good luck with that group, and they do call back when they say they will, and multiple times if necessary, and or just to follow up on their efforts with you.

_6bionicman

I don't like my fries, I substitute them with onion rings, I prefer Nikes over Reeboks, I prefer Levi's over Lee's and button fly over zipper. But if I buy fries or Reeboks or Lee's with zippers I can return them and get the ones I like better or even get a refund on my purchase because I am not under a contract. Verizon didn't make the phone but they are the exclusive Motorola Droid Bionic dealer so yes Verizon could make good on it.

HighDesert

$6bionicman wrote:
But if I buy fries or Reeboks or Lee's with zippers I can return them and get the ones I like better or even get a refund on my purchase because I am not under a contract.

You had 14 days to return the phone if you didn't like it -- that's the law...a bit longer than a fast-food joint would give you to return unacceptable fries.

Why didn't you take any photos during the first 14 days? Seems like an odd choice to make -- buy something and then not try it out. Oh well -- people make lots of weird choices.

A year and a half ago I bought a new phone, and after a week I decided that it had design flaws that were unacceptable to me, so I returned it. My "new contract" under which I bought the phone was removed and all was as if I'd never bought the phone. It's that simple.

_6bionicman

During the 14 day period I hardly used the camera if I even actually used it at all. After I began using the camera for snap shots and videos it was then that I began realizing the focusing problem. I went back to where I purchased the phone and after the VZW rep took several pictures and determined it to be faulty. I was sent a replacement and it had the same focusing problem. At this time the 14 day return period was passed. I hope that answers part of your question. I then called VZW tier 3 and after making a few setting changes as suggested by the tier 3 rep and no improvement in picture quality the rep called Moto and a RMA ticket was set up for me to send in the phone so Motorola could trouble shoot the issue, all-the-while knowing this particular model was a manufaturing design flaw. I received the phone back with a report stating that the technician could not find anything wrong. But shortly after receiving the phone from Motorola a software update was released to address a focusing issue with the camera. As I stated in the original message of this thread, I didn't buy it for the camera but it is part of the phone and it should work without fault. I commented on Amy's thread, not yours, but then realized her calibration issue is a completely seperate issue from what I'm dealing with, that is why I deleted my comment.

And finally, your are correct, people do make weird choices, lots of weird choices, such as replying to threads with no helpful comments. If you have nothing to add that is benificial, don't comment at all. It's that simple.

nlitend

That is a very naive self absorbed view. Horrible business idea. You are given a time frame of 14 days, its on the paper you signed. oops! And if this seems unhelpful it's because its truth and not what you hoped to hear, consider the fact that you are not the only human to exist. So glad i got out of the cell industry when i did, wow people are even more self absorbed and unable to read terms and conditions than ever.

_6bionicman

LOL, Un-nlitend, WE too are glad you got out of the cell business. It is horrible technical support provided by self absorbed narcissistic people, such as yourself, that gives those trying to actually help honorable customers, a bad experience. It was because the salesman that sold me the phone and neglected to inform me of the defect in the camera, that caused me to excede the 14 day return policy. But being a ex-cell phone person such as you are, I'm sure you understand how the game is played. Anyways, thanks for getting out while you did, now maybe current and future customers will begin having excellent customer service. Now with that said, I'd like to place my order to go.

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