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External Speaker Issue

I have had my Droid Razr for a little over a month now and my external speaker has not been working for a week so I took it in to the store and the verizon guy took it out of the case and it started working; this was very frustrating because I had tried everything short of taking off the case. Now I have made it home and used the external speaker the whole way home. About an hour after being home tried to make a call using speaker phone and nothing, so I removed the case and still nothing. After seaching all forms about the topic I have found the solution. There is a short in the phone right below the speaker because once you rub or press right below the speaker it starts working fine for a time until it shorts out again. The tech at Verizon must have press under speaker while removing the case. Although this is a solution it is only temporary because my phone speaker has quit twice now after rubbing below the speaker. I want a replacement but I do not want a refurbished phone since I just paid 300 for a new one and have not dropped or damaged it in any way. If any on else is having this issue and I am sure there are because I have found more than one post on more than one form with people having the same issue time and time again.

Comments

B33

Here's a Shot of the Speaker it's on the Razr But the One for the Razr Maxx is the exact Same One..

Left Click on the picture to expand the Picture.. b33

Razr speaker.jpeg

B33

When looking at this Picture Zoomed in You can Clearly See Brass contacts that Associate with the Speaker And the Two Rectangle Contacts that they Meet up with. When ones are saying there loosing the Ability of there Speakers this is making me think there not good enough Contact between them. An this could be caused by Expansion of the Phone from Heat When holding the Phone or Getting To Cold or some Foreign Material Getting Between the Contacts..b33

To any one that is having this issue Contact Tech Services an ask to Talk to a Tear 2 or Take it to a Verizon Corporate Store an Point out the Issue with the Speaker. Also Contact Motorola an ask to talk to a Technician an let them Know of the Issue an Ask if something is being Done About it..If so Report to this Post.. b33

earnric

My MAXX just started with the speaker issue too. I am missing phone calls because of it!

Please post as soon as there's a real fix for this (i.e. - new generation of MAXX with a fixed design).

shibas2

I've had my Razr Maxx for 6 weeks, and I am also having trouble with the speaker when using it for any type of media. Pressing or rubbing below the speaker can only go so far, especially if you have to do it several times a day to get any sound. I like Android phones & I felt this was the one to get rather than an iphone. I see that this is an ongoing issue with this phone (see also droidforums.net). Since I am past the 14 days and have contactedVerizon & Motorola support, what are my choices? Will Motorola repair this phone for free? This phone has been such a disappointment.

B33

Well Motorola might Do something but i would say you would probably get better Results thru Verizon but it will be a C.G.A.N re-placement Since your past the 14 re-turn they might look at it as a Warranty Issue an Warranty it out an give you a New one. You will just half to see!

Does it Work if you press lightly on the Corner were the Speaker is? . What i'm starting to think with the Razr's an the speaker is there is only one screw that is Holding Down the Section were the Speaker Assembly is ( Look closely in the Picture ) i'm wondering since there is only one Screw to hold this Section Down that might be Were the issues are Coming From just a Hunch but as with the Glass issue it's making me be more suspicious of it as time goes along..b33

Hilley

I also started experiencing this issue this weekend. At first I thought maybe the 6.12.181 upgrade had something to do with it, but after reading the above posts, it's clearly a hardware problem.

So now what, Verizon? I too dropped a wad of cash for this phone. I don't want a CPO replacement, frankly ANY replacement of the same batch of phones will just keep doing the same thing... so what now?

B33

Hilley wrote:
I also started experiencing this issue this weekend. At first I thought maybe the 6.12.181 upgrade had something to do with it, but after reading the above posts, it's clearly a hardware problem.
So now what, Verizon? I too dropped a wad of cash for this phone. I don't want a CPO replacement, frankly ANY replacement of the same batch of phones will just keep doing the same thing... so what now?

Hilley this is not what you Probably want to here but if this isn't a constant issue with your Maxx i wouldn't worry to much i too have the Snapping it's not constant that does not make it any easier to live with but i have went on. You might try as i did when it's acting up shutting it off an Re-Powering it up after i did this it went away.. A Verizon employee suggested to me a Factory Reset i have not done that but when I.C.S comes out Maxy will get a Refresh. An i hope that will help that a little.. i do at a very minimal times here it in my Droid X but that ol Girl is built like a Tank an after 2 years of service! she still looks an operates like a brand new phone.!! b33

earnric

You realize this is a HARDWARE issue right? Sometimes squeezing temporarily helps restore connectivity to the speaker, but it usually fails again within a day or two... If you don't want to miss calls (no ring) or use your phone as an alarm clock you are SCREWED.

This is a hardware/DESIGN issue that should be rectified by patching the H/W or replacing the phone with an updated design. Asking folks to 'factory wipe' or reboot is not a solution...

Rick

B33

I Do Rick an if your Maxx is have the Issue by all means re-place it: An when i Said doing a Factory Reset that was a Suggestion that was Brought to me By a Verizon Employee.. Some on on here are having different issue with this:

1. For Some the Speaker is Cutting out an when Pressing the Back of the Phone it Returns then goes back to the State it Was. They need to get a Re-placement Weather it be New One or a C.G.A.N...

2. For Me an Some others it's just a little snapping Noise Mine has not Cut out Completely as of yet: But i am Watching it an if it gives me the Issue i will take of business. you count on that.. b33

RedEagle

12 year customer with Verizon here. Having the same problem with a month old Droid Razr Maxx. Push on the speaker and it works a little while, then stops again. There is an obvious connection problem and Verizon & Motorola are pretending to not be aware of it. Sent to Motorola with a description of the issue. They sent back stating that couldn't find a problem. Called Verizon. The only thing they are willing to do is send a refurbished phone. Infuriating! A 1 month old phone and they are going to send me an old refurb. Unacceptable.

shibas2

I sent the phone to Motorola since there was finally no sound at all from the external speakers. I just received it after 6 days and it seems that the phone is fixed. Hopefully this fix will last. I don't know what they did since the only explanation is "serviced and returned". I'm just glad that they honored the 1 year warranty.

B33

Well that's Excellent may i asked what it Cost to send it in: An were did you have to Send it at for Repair if you care to share this Info..b33

mess472

I had the same problem with my Droid Razr, after wiping phone clean the same problem came back. Verizon sent me a new phone, I was under the 1 year warranty.

B33

That's Good you got a new one! it's good to have Warranty isn't it..:smileyhappy: b33

Devils8

So if I'm to understand this correctly, unless it's a "constant" problem, then all we can get is a refurbished phone? That seems absurd--it's a phone, and without sound it is literally useless. This isn't some minor problem. I just graduated law school and am applying for jobs all over the place, so if I actually get a call-back and cannot hear the person on the other end, then I'm just screwed? Does Verizon realize that many people don't have landlines, and that selling a phone for hundreds of dollars that does not function as a phone, or at best works sometimes, is a pretty big deal?

B33

Devils8 wrote:
So if I'm to understand this correctly, unless it's a "constant" problem, then all we can get is a refurbished phone? That seems absurd--it's a phone, and without sound it is literally useless. This isn't some minor problem. I just graduated law school and am applying for jobs all over the place, so if I actually get a call-back and cannot hear the person on the other end, then I'm just screwed? Does Verizon realize that many people don't have landlines, and that selling a phone for hundreds of dollars that does not function as a phone, or at best works sometimes, is a pretty big deal?

Yea it is a big deal.! My self i haven't had any issues with the problem that a few have had that doesn't mean i'm sweeping it under the Door. You mentioned in your one sentence) (so if I actually get a call-back and cannot here the Person on the Other end, then i'm Screwed.) Well If the speaker on your phone is cutting out take it to a Corp. Store and have them send Ya a new one and be done with it.

But i'm going to tell ya this isn't the first Device nor the Last Device that Verizon has sold that didn't escape a minor issue. I do understand they cost allot of Money and i hate to see it when a customer puts out good money to get one.. to only have it Fail in some way but as i said if you can exchange it out get it done as soon as Possible if that isn't a Possibility though Put it on Vibrate and use it till you can get another Unit.. Good Luck b33

Remembering Patriots Day.. Eagle

DanG473

I have the exact same issue. sound goes out every few days, rub the back speaker and it works again. Time for Verizon to do something about this. It's obviously a design flaw. The phone is not working the way it should or that we paid for. Its not a random thing. Many people online are having the EXACT same issue. I brought it into my verizon today and showed the clerk. He said to post here and on android forums to start raising hell. Totally agreed on the refurb...why get a a replacement (refurb) thats just going to do the same thing...and why go thru the pain of reloading apps pics contacts.....ugh. Verizon needs to start stepping up. Im not a lawyer...but this seems it could turn into a class action lawsuit type of thing?

Devils8

That's interesting the clerk said that. I had a Nexus which was horrible, the battery lasted about 6 hours. Got a refurb, same thing. Talked to the Verizon tech support on the phone numerous times, was told so many different things, including that they hadn't seen many Galaxy Nexuses with this issue. Finally took it into a store, and the clerk was like "another Nexus!" and told me that the vast majority they had sold had been returned. So got the Razr Maxx, which I think is much better than the Nexus anyway, and it's been excellent until now. But I just don't get it, a phone that does not put out audio is worthless. The obvious answer is to give the customer a new phone, not a "refurb" that is just as likely to have problems. I think it's a management thing. Plenty of big companies treat customers well. Verizon just has horrible customer service as a whole, while if you go into a store you sometimes will get someone extremely helpful.

DanG473

Well its not like he helped me much, other than telling me to go post online. He couldnt get me a new phone as my 30 days had passed. He told me to call verizon. When I called Verizon to ask about a phone...all they offered me was a refurb. I have till May 13 on my warranty and not interested in a refurb right now, especially if its going to do the same thing. I got my phone in May. But Im wondering if its a certain batch of phones that were made? Is there a way we can all figure out where and when our phones were constructed? Is there any way to tell from the phone and or the box with a batch number of some sort?

B33

If your Past your 14 day return Dan that's about all they can Do.. it's a Slap an i'm not overly happy about it but if your Razr speaker is giving you these issues i would do the Deed. I talked to a Best Buy Manager that is over the Cell Phone Dept and he was Telling me there Return Policy and what he told me Looks better and Better every Day.. Makes me wished i would of went there to get my Piece..

languirand

I have the same problem after any software update. I've been to Version at least 15 times for the issue. Had 2 phones sent out as replacements. Same issue. The partial fix is inconsistent. Some times the fix works sometimes it doesn't.

I have found that the blue tooth sometimes stop the speaker from working. Use your blue tooth to connect to someone and the sound will return.

Another remedy that worked was to just go to the settings and increase the volume settings of the ringer.

I've also had to uninstall and install the 3rd party clock /alarm app that I was using.

All in all This is a constant problem that occurs all the time on the Razor Maxx.

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