Child Item

Site Totals

61264 Questions Answered 267 Categories

Not receiving text messages-droid razr

I have had my Droid Razr for a few months now and lately it seems I am not receiving all text messages. I have had many people say that they sent me a text and then I never got it. The problem seems to be worsening and it is really starting to annoy me. I have turned my phone off and turned it back on multiple times but that isn't helping. What can I do to fix this problem?

Comments

B33

Have your Cleared any of your Messages out of the in box.. i would try that first

rpneal120

Yeah. I always delete conversations after they're done.

B33

Well the limit on text Messages are set at 200 but you can adjust them to a Higher Setting limit..

Another thing you can you do is Go to Setting > Applications > Manage Applications > Select all Scroll down to Messages Open then Clear the Cache , Data the hit the Home button to Close. Power off & then Power on an Try it out Again.. b33

rpneal120

Thanks. I'll try that and hopefully that will help.

Verizon_Support

Hello rpneal120!

Thank you to the community for all of your suggestions! rpneal120, do you have a third party text messaging app downloaded? If so, I would recommend removing it. You can also try running the phone in safe mode. If that does not work, I would recommend a hard reset on the phone.

Safe Mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50079

Hard Reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49625

Let us know if that works!

Katie H

VZW Support

Follow us on Twitter @VZWSupport

B33

Thanks Katie i will throw on here How to Do A F.R the OP can Try a Wipe of the Cache Partition first if this has Been Done then i would Also Recommend the F.R.= Factory Reset or Hard Reset "Attention" Look to the Bottom of my Post for the Alternate Method

Hard Reset - DROID RAZR / RAZR MAXX by MOTOROLA

Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.

Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a 3rd party application is the cause of an Operating System / Application issue.

Preferred method
Alternate method

Preferred method

From a Home screen, select the App menu (located in the lower right).
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Privacy.
Select Factory Data Reset.
Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
Select Erase Everything.
Allow up to 10 minutes for the factory data reset and reboot processes to complete.
Refer to Initial Activation and Setup.

U can use this the Alternate Method Here to Do a Wiping of the Cache Partition Or Do a F.R.: I Did this on my Maxx it takes a few times to get the Hang of it & the Steps but keep with it an you will get it as i Did

Top Alternate method

Power the device off.
Press the Power button then select Power off.
If the device doesn't respond to input, press and hold the Volume Up / Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up / Down, proceed with step 3.
Press and hold the Volume Up / Down then press the Power button.
When presented with the Boot Mode Selection Menu release all buttons.
Press Volume Down to select Recovery then press Volume Up.
From the Droid triage screen, simultaneously press Volume Up / Down.
Select wipe data / factory reset then press the Power button.
Use Volume keys to navigate options.
Select Yes -- delete all user data then press the Power button.
Use Volume keys to navigate options.
Data wipe may take several moments.
Select reboot system now then press the Power button.
Use Volume keys to navigate options.
Refer to Initial Activation and Setu

rpneal120

I do not have a third party messaging app. Yesterday my phone's software upgraded and that has seemed to help out some. I just cleared the cache partition so hopefully that will help out as well.

B33

Good Deal i did that as well with my Maxx an things seem to be a bit Smoother not that they weren't before but it seems like one thing my Streaming is back to were it was a Few weeks ago. b33

Child Item