Received call from VZW Tech Support, Data Connection Issue is Moto Issue

I'm posting this not as a re-post of redundancy, but because I received a call from VZW Tech Support and I want to verify that info if possible.

So, I had the GB issue with my Maxx dropping the 4G every few minutes, but staying pretty steady with 3G in a very strong 4G area. I have no data in white nor in blue bars. After several calls about this by myself, a fellow Maxx user, and a user 25 miles awy with a Gnex running ICS 4.0.4, I was told it had to be a network issue. We of course tried all the usual suggestions, rebbot, reset, Moto Connectivity App, cahe clearing, and waiting. I JUST received a phone call 15 min ago from the same VZW Tech stating that my trouble ticket had been closed and the conclusion was that this is a known issue and that it is the phone itself, the model line of Razr Maxx'z that have the hardware issue, not the network.

Seriously? Has anyone else been told this? Anyone in the know, from Motorola or Verizon? Yesterday I was told by the same tech that this ICS was supposed to include a fix for this issue, but she did come up with that claim at the end of the call. So IDK...

Accepted answers

unknown

ICS 4.0.4 has solved this issue. I full wipe or at the least a cache wipe is needed prior to update. If already updated, this can still be done. I have had 0- Zero issues.

All comments

rliebeck

I was told the exact same thing that ics will fix the connectivity issues and have read some forums on here and some people have quit having issues since the update!

Cody21

Funny thing (to me) is that issue started about 6 weeks ago -- same phone that was previously rock-steady on 4G for over 2-3 months. It was very frustrating for about that 6 weeks until I got ICS ... ICS fixed that problem. I no longer am getting any white-bar drop outs. YMMV

mithmal

ICS did NOT fix my 4G data connection issues at all! Funny when i talked to Verizon on this they told me it was a Motorola issue. I called Motorola and they said its the Verizon 4G network.

unknown

ICS 4.0.4 has solved this issue. I full wipe or at the least a cache wipe is needed prior to update. If already updated, this can still be done. I have had 0- Zero issues.

smashogre

+1 but with a caveat - I did a FDR and cache wipe but still had the radio issues. Yesterday I did a FDR WITHOUT any restore of apps/data and that does seem to have done the trick.

florida123

I did the same thing as Smash, I did a FR without restoring the apps. I downloaded them one at time after the reset. I no longer have an issue with connectivity. And yes, I was told by a tech once that it is a hardware issue and not the network. ( I suffered with connectivity issue for a while like many out there) However; the signal is not as strong as it used to be, but the phone is more stable now than ever. It is a nice treat.

No matter how much all of us complain about this, ICS did change the behaviour of the phone entirely. It is running smoother, and the shortcuts are sweet.

smashogre

florida123: Fun wasn't it?

tuckgergg

I've been having the same issues for months in Pittsburgh. I get maybe 5 min of 4G connection per hour and it goes back to 3g. The 3g here is slower than dial up, though, so it's a pretty big pain. I've talked with Verizon, they had me restore my phone, and even 'opened a network ticket' and nothing. I bought my Razr Maxx so that I could actually use it as a smartphone downtown, and if all I get is 3g, it kind of defeats the purpose.

Has anyone figured out an actual fix for this?

dubenezic

I have the same problem in the Jersey City, NJ area. I didn't have the problem until the ICS update. I have been on the phone numerous times with VZW support and once with Motorola. Nobody seems to have a clue.

I have been given every excuse in the book. VZW finally sent me a replacement phone and that phone did the same thing.

Because of the terrible service I decided to terminate the contract and I am trying an iphone 4 w/ AT&T.

djosito123

I have the same issue with a droid razr maxx running the latest version of ICS....no one seems to know what the cause it...The Verizon NRB(network repair bureau) doesn't even know whats going on....this is really making me mad since ive been trying to resolve this issue since may of this year!!!!!

dubenezic92

Good luck trying to end your contract. Apparently anything short of death will get you an early term. fee no matter how bad their service is.

I called again tonight to try to get the Term fee waived and after I told the woman that everything that could be done was. So she starts asking me questions to start diagnosing it all over again. I cut her off and ended the call. It's like I'm talking to a robot!

I have to send a letter requesting arbitration. Hopefully AT&T will be better.

B33

It all depends on the service in your Area ) have a Look at your area Via Sensorly.com it will give you a perspective of the service there.. the Mapped area is based on The phone users in your are that is using Sensorly and it will show you 2g & 3 and it shows 4G as well 4 is in the color purple) lighter shades equal 1 to 2 bars Very Dark purple to Blue equals 4 to 5 bars

http://www.sensorly.com/map/4G/US/USA/ATandT_Mobility/lte_310410 <-- this is the Dallas Area at&t 4G Mobility

dubenezic92

Thanks. Do you find that site to be pretty accurate?