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Picture in TXT message

I have the Incredible and when I send a picture through text I always get the mesasge that the file is too big. The person receiving the TXT says the picture shows up small. Does anyone know how to fix this?

Comments

dabubbakin

Two thing I try to do... first, lower the size and resolution to the photos. Second, try to crop the photo to reduce the pic size. My old phone took 300-400 bit pics to send. This phone is well over a mb. Android does a nasty job at resizing.

LeaLea

Thanks, I'll give that a try.

LeaLea

Well, that didn't work. Does anybody else have a suggestion?

Kimberly_Nicole

Hi. I am sorry you are having issues sending a picture message. I will help you by researching the issue. I do have a couple of questions;

Are you using another messaging application or are you using the default text application that came on the phone originally?

What is the size of the picture you are tying to send?

Waiting on your reply :smileywink:

Thanks!

LeaLea

Thanks Kimberly for your help.

I am using the default messaging service. I have tried different resolutions with the same result.

dabubbakin

Sorry about that.... was thinking I had it figured out. I also am having resizing issues. No message apps here, stock Incredible. I'd appreciate some assistance as well.

Thanks

Kimberly_Nicole

Hi :smileyhappy: Thank you for responding so quickly! I will now give you basic steps to see do you have any applications that are conflicting with you sending picture messages. We will try putting your phone into Safe Mode, to temporarily disable all of the applications so you can try to send a picture again. Here are the steps.

Power key

Power off

Click OK to turn the phone off.

OK to confirm

Press and hold down the Power Key to turn back on.

When the HTC Logo appears on the screen, press and hold the Menu key.
Menu

Hold the menu key until Safe mode appears in the left corner of the home screen.
This may take up to 30 seconds.

Once you do this, try to send a picture message again to see if it shows up correctly. If it does not, please message me back the following information.

What size picture are you using each time you try to send?

Did you take the picture you are sending on your phone or did you get the picture sent to your phone another way?

By the way, to disable safe mode, you will just power your phone off and back on.

Waiting on your reply

Thanks!

LeaLea

I was unable to get it to go in to safe mode.

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