Droid 2 Global locks up while I'm typing texts or emails.

While typing, the droid will lock-up and then after a few seconds will go into a forced shut-down screen. Other apps work then, but further attempts to type emails or texts will shut down again part-way through. Any suggestions on how to fix this? Thanks!

Accepted answers

Zandermill

Hi.

Do the following with your device.

Go into Settings -> Applications -> Running Applications -> All.

Find your Dialer, go into it, hit Force Close / Stop.

Then slide down until you find Multi Media Keyboard. Go into it, Clear the cache, then force close it.

Hit the home button, and resume texting.

TominqueBo this is a known issue, and Motorola has dropped the ball on it. Its heavily known in Droid 2, Droid 2 Global, R2D2, As well as Droid 3.

Peace.

All comments

rdw11

BTW, hard re-sets not working...

TominqueBo_VZW

Hello rdw11,

I know that can be very frustrating. I have a question for you to help me narrow down what is taking place. Does this happen when you press the space bar key twice or after you insert so many periods? As you begin your next few text and e-mail please observe and advise me it this takes place. If not do you notice any other trends? Please respond back with this information so I may further assist. Thank you.

TominqueBo

VZW Support

Zandermill

Hi.

Do the following with your device.

Go into Settings -> Applications -> Running Applications -> All.

Find your Dialer, go into it, hit Force Close / Stop.

Then slide down until you find Multi Media Keyboard. Go into it, Clear the cache, then force close it.

Hit the home button, and resume texting.

TominqueBo this is a known issue, and Motorola has dropped the ball on it. Its heavily known in Droid 2, Droid 2 Global, R2D2, As well as Droid 3.

Peace.

rdw11

I have not found a consistent pattern to when it happens. Sometimes when I hit the spacebar only once or press enter. It is locking up when using the keyboard and touch pad at any given time. It is also not functioning while entering a calendar item.

rdw11

I tried that but there was nothing in the "cache" to clear. I just attempted a text and it locked up after I typed the first character.

Zandermill

There is a cache that you can clear on the droid 2 global. Under multi media keyboard. When you enter the application there should be either data or cache. (Im doing this off memory) clear both of them. Most likely its going to be data. This resets the keyboard. try it again now.

rushhead79

Don't know about anyone else out there...but I am ready to smash this phone (Droid 2)!

Can't text, the piece of crap decides to boot, whenever it wants to. Ready to bail on this and switch back to AT&T since its obvious from the forum they don't know what's going on. This is crap. Every time I pic that damn thing up it's locked.

IF it were us not paying a bill on time, you can bet your life that they shut you down.

rdw11

Thank you! Zandermill is 3rd level wizard genius jedi master.

bonitta

I am having issues with my keyboard as well when texting. The first time I touch the space key it will lock up. I can not continue typing nor can I use the backspace key. After a few seconds a white screen comes up. Sometimes I get a pop-up box with random letters. Nothing makes sense with this problem other than it must be something with the space key.

I followed Zandermill's steps on the keyboard and the cache. Still no luck.

Any other suggestions?

nukemall

Bonitta, I was having the same problem locking up when I pressed the space bar. A VZ tech turned the "predict next word" off and it fixed it. I just had an issue when I hit the shift key the thing would lock up and keep the word suggestions on the screen even after I went back to the home screen. Tech downloaded Gingerbread keyboard to fix that one.

bonitta

I talked with Verizon Tech Support twice. The first time I spent nearly an

hour and tried many things. Still it would not work. He told me to delete

unnecessary text msgs and emails. I spent quite some time later doing such

and still it locked up. I called Verizon Tech Support for the second time

and within five minutes she had it corrected.

She had me to go to the main menu and click on Manage Apps. Across the top

there are four selections. Touch "All" and scroll down until you get to

"Multi-touch keyboard" and select it. Under "Storage" select "Clear

Data". This corrected my problem immediately! Very simple. This is a

known issue with Droid and they are (according to this tech support worker)

in the process of correcting the problem.

I'm definitely writing this one down and keeping for future use.

Thanks for the feedback for your solution.

Fishhead

I can't find the Multi-touch keyboard app.