Dear Moderator,
I see that you help others when having issues with their GNEX phones. I see you help them with sending pictures or getting their email accounts synced.
I have a severe problem with my GNEX and am wondering if you could help me since I haven't been able to get any answers. My GNEX doesn't work real well as a phone. My calls often get dropped, or the other person cannot understand me, or if I can get through a call lasting longer than ten minutes I have to put up with awful background noises. Crackling, squawks, static, etc. It's awful. It's embarrassing as I use my phone for business. I have been told to return my gas station prepaid phone. I assume this is due to poor signal reception. I average about -110 dbm. It is often higher. I live less than a quarter mile from your tower in a 4 g area. I rarely ever see 4g unless I park by the tower. I must use my own wireless server in order to get data but the phone routinely disconnects from that also. The battery life isn't that great, I am sure it's because the phone is always looking for a signal. I can live with that. I just want my phone to work as a phone. Is that too much to ask?? I have called Verizon every few weeks since December, no one has an answer. In fact, I am told something different nearly everytime I call. I have had many lengthy conversations with Samsung also. I have done everything they have asked with exception of replacing my phone with a refurb. I paid $300 for a brand new phone, my phone is in excellent condition. If I wanted a refurb. I would have bought one. Besides in my research, I have found that it doesn't solve the problem.
So, you are so willing to help others.....can you help me? Or can you forward this message to someone who could??? I really need a phone that works as a phone. I don't understand how and why you are still selling this lemon. Thank you in advance. I am at my wits end after a particularly frustrating day with this phone. I want to keep my 7 lines and $550 a month with you. But you are making it very difficult. I am not asking for a miracle. Yes, Google wallet would be great, as would the other nagging issues that need to be fixed. I just want a phone I can use. Please help!
