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Phone not being in 4G

Thank you in advance for all of your help.

I recently had to get replacement phone for a few problems that i was having with my Charge. When i got the new one i have noticed that the phone has not been in 4G since the replacement. Has anyone had any problems of the sort? I would really appreciate any and all help because i do not want to have a phone that i am paying for 4G and not getting the 4G service.

Thanks-D

Comments

C_H_

In your settings--> Wireless & Networks --> Mobile Networks --> Network Mode - is LTE/CDMA selected, or just CDMA?

dkleid

LTE/CDMA

Ann154

Are you in an area that is supposed to have the 4G LTE network available? It wasn't clear in your original post.

dkleid

Sorry Yes i am in an area that is supposed to have the 4g LTE network. When i had my first Charge (this is my 3rd) it worked fine. My second one worked as well now this one is not.

Verizon_Support

Hello dkleid! It’s important to be able to obtain a 4G connection on your 4G device! After ensuring the network mode http://bit.ly/zLiEFX is set to LTE/CDMA, please remove & reinsert your SIM card http://bit.ly/KpmqmR Let me know how that works out for you.

AnthonyTa_VZW

VZW Support

Follow us on Twitter @VZWSupport

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