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Mobile Data Disabled keeps popping up

TiredandCranky

I'm on the Unlimited Data Plan but since this morning continue to get the message: Mobile Data Disabled. You've reached the specified data usage limit. If you re-enable data, you may be charged by the operator.....I went through 3 support reps and Melissa the 'Tech' tells me she's never heard of this before and I should reset my phone. Here we go again, I'm done with Droids.

Comments

PJNC284

Go into settings and Data Usage and make sure Set Mobile Data limit is disabled.

TiredandCranky

It is, thank you! That was the first thing I checked this morning...

Eric10870W

I'm having the exact same issue as of yesterday. Also my 4G doesn't stay on. Pulled the sim, still no help. Talk to Verizon rep, no help of course.

TiredandCranky

Hi Eric...I finally (hopefully) resolved my problem with a factory data

reset. A real inconvenience to say the least.

On Jul 19, 2012 6:56 PM, "Eric10870W" <community@verizonwireless.com>

B33

A rep that i know was Carrying a Razr Maxx and he Told me his Mobile Data Just stopped working one day and he Had to Do a Factory Reset to get his phone Working again..b33 @mortb i have mine Unchecked as Well wonder if it will stop Working when it gets to 2GB as one have claimed it doing..

Monarth

I have found that you can also check the "set mobile data limit" then in the graph below change the limit by dragging the "limit bar" (on my phone was red) up, I also changed the "Warning bar" limit. Once I changed those to a ridiculously high amount ( 35TB limit/30TB warning) the prompts and service issue stopped.

kbcarr

I am having the same problem, Reps were no help. Let's go I am convinced this is just so that Verizon can minimize our data usage.

TiredandCranky

Certainly seems suspicious when they try to blame it on a third party app

but then don't attempt to troubleshoot which one. You would think they

would want to know which app is making their customers unhappy so they

could correct the problem.

Verizon_Support

TiredandCranky, receiving alerts is great if you are on a tiered data plan or request the alerts. It can be a bit annoying if your receiving them randomly, and I'm here to help you resolve this issue. I have researched this in more detail and found that it is an issue that was lifted to our product team and manufacturer. A temporary fix for this would be to go into settings>data usage>and the phone sets the limits to 5gb maximum. You can raise the level all the way up and uncheck the limitations. Select 1,000 terrabytes and this may fix your issue. Please keep me posted with the status of your issue and have a great day.

KinquanaH

TiredandCranky

Thanks, but I didn't have the luxury of waiting around for someone to get

back to me and did a factory reset. Do hope your solution helps others

tho...

On Jul 31, 2012 4:42 PM, "Verizon Wireless Customer Support" <

B33

Did the F.D.R. help T.C sounds like it Did..

infinite1

Raising the limit in data usage to (say) 7GB and then powering off the phone and restarting the phone solved the issue for me.

Thanks!

infinite1

Its likely that the Factory reset is helping you because it is resetting the usage counter on Android. But as I mention elsewhere, reset is not needed. Just raise the limit until Motorola fixes the issue in a software update (hopefully they will push Jelly Bean soon).

ibcordova

The fix I discovered is: apparently I was keeping old text messages up to the 200 text max in some cases. Once I deleted a few of them I was able to download MMS's again

Pennythepenster

Well my son has had three Droid Razor Maxx's with this same issue for which he returned and was given new phones.Today, after encountering the same issue (this is my second phone in less than a year) I was sent into my local Verizon store by Joel" Verizon customer phone service rep. He had informed me that in order to "fix" this issue I need to exchange this model for a cheaper phone with less features (I just got this one in December 2011 ) or lo and behold I could "upgrade it " on another line on our existing account.

AFTER FIVE EXCHANGES on two phones, I releuctantly think, okay, I will just use my son's upgrade. After all, we have a one hundred dollar credit coming in on this-right? I'll switch over to an Apple....

Lo and behold, I get to the store and the manager comes over, (I have unlimited data on both phones) and informs me that if I want to get an Apple, I will have to switch to now paying for data or pay $600 for the phone-when I just got one last December! I call my husband into the store. He waits with me and asks why I am still waiting and what is the issue. By now the manager and the representative who had originally helped me have run a six month analysis on my account. He then boldfacedly lies to my both husband and me, urging me to giving up my unlimited data, since I use only a small amount of data and/or he will NOT all, wow me my contractual credit. Now he urges, go I should go ahead, make the choice and give up my unlimited data! My husband, coming in on the end of all this, who has NO CLUE of how to read data usage (after tonight he does and he is a CPA), tries to encourage cooperation. I tell the manager I will not be forced out of a contract and have to pay additional charges for services that I have contracted for. He then trys to tell me I barely use data!

Wait, I say, I wanted my "issue with phone turning off due to data overage" fixed, which is WHY I AM IN THERE and now he is telling me to

1. Buy a new phone

2. Pay even more each month

3. Give up services

Then when I remind him I have been a loyal customer, that I have unlimited data, I make him look at when I got the phone and he sheepishly says, "Well a year ago," I remind him that HE is the manager and that he can deal with this without having to try to bait and switch customers. He responds by telling me he will turn off my phone. My husband reminds him that it is illegal for him to threaten customers. I tell him he is a son-of a bitch and leave the store. And I add, I will be posting how Verizon, you once again, are aware of an issue and now you are using hard ball sales tactics to try to hard sell customers and force them out of contracts with "service issues.' I hope an investigation by some communication and FCC authorities is forthcoming. I know this to be illegal and these tactics, which are dishonorable and unjust are a violation of the law. Fix your issues and honor your contracts, teach your staff some manners and empower your managers to do their jobs, not threaten people who have paid their bills.

nikhilgupta

To resolve the issue in minutes you can use WiFi/Data Auto Off|On android app, I used it and it resolved my issue, here is guide to use it.

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