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Verizon does not care one bit about the 5% heavy user base, They want you GONE!

In making several calls and asking pretty much the same questions to different people at Verizon Customer Service, I have come to a few surprising conclusions (well sorry, not surprising).

1.) An opperator pretty much told me they do have information NOW about what is going to be happening with the new plans, but has been instructed to NOT release it. In other words, they don't want you to know the truth about what's going to go down, until it's too late.

2.) Most of the opperators I talked to kept saying the same things, "Well sir even those you use around 6-8 gigs of data a month, 95% of our user base does not". See this is where I get mad. And I replyed with, "Well I really don't care what OTHER people are using for data, that is there business and there needs, if your plans suit there needs then fine, but I'm not concerned about them, I'm talking about MY usage needs, and your talking to me, and should be worring about what the customer you are currently talking to is needing". All this does is prove my point, that Verizon can give one crap about the heavy user base. Wow people whom actually USE what they pay for? Unlimited data, means I can use 100 Gigs if I wanted to. If you didn't like people taking full advantage of what they were offerened and paid for, then you should have never made it an option in the first place! Just like when the Cell Companies too away roll over mins. If I paid for X amount of mins, they should roll over, BECAUSE I PAID FOR THEM! O but once time my service was out and I said, "Ok, how much do I get credited back, since you failed to provide me with uninterupted service for a month I'm paying for, I want a credit, I don't care if it's 5 cents.." They didn't know what to say. Wow a customer wanting what he pays for and calling foul when he doesn't get it, what a concept.

Anyway, thought I would share this with any fellow heavy users. Soon as my pre-paid card and my HTC Nexus One S get here, I'm buying out of the remaining contact, and NEVER comming back. At this point it's about the companies lack of integrity! So CAN YOU HEAR ME NOW!!!?

Comments

notarep

Cry more.

commonsense101

pre-paid seems to be more affordable for you, i hope you have service though

Gorilla72

Yes, I'm in Chicago, I have pleanty of coverage, and I don't really travel much. So not an issue. But if it does become one, no contract, can go else where without issue! That's the plan.

Gorilla72

I guess some people enjoy getting crapped on, must be your thing..

CharmingPhlsphr

It is all too common, when a general person attempts to offer a complaint about anything, they place themselves in the position of being the supremely logical person, that is to say "the only person who walked out of the cave". The reality is that the higher data users are the bane of the companies' existence and I share that status as I typically use between 15-32GB/mo. VZW has made it clear from their release that we will only lose it if we upgrade our device when the time comes. The logical answer to the problem that you pose is that the wireless carriers cannot support large numbers of heavy users and we saw this with the likes of AT&T. Smartphones are becoming more and more capable of devouring large quantities of data and it is necessary to preserve the quality of the service. With that being said, while I do not like the fact that I will have to get rid of it eventually, I understand why.

Gorilla72

Along with what you said about how the phones are gobbling up more and more data, wouldn't it make more sense that we should have MORE to our data plans not less. And if it's is a strain on there network, that would tell me they are trying to sell a produce and/or service and don't have the means to support it. And then in stead of investing to update there network to handle the traffic, they in turn punsh people who use what they pay for (I don't know why people don't understand the meaning of UNLIMITED). I would think, unless they have some brain dead people running the show, that when they first put the unlimited plan out there that they would have a percentage of users that would be HUGE power users, and would gobble up the GB's. So I find it hard to believe that it was a big surprise to them to have 5% of the people be heavy users. But no matter, they can change what they want, per there contract, and I can buy out and leave, per my own choice. And that's what I'm doing. So problem solved. They can find millions of others to screw over, I just won't be one of them anymore..

Gorilla72

http://www.reuters.com/finance/stocks/companyOfficers?symbol=VZ&WTmodLOC=C4-Officers-5

look for "Basic compensation" and tell me they need to drop unlimited data?????

commonsense101

what? their stock price has zero to do with dropping unlimited data.. lol

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