Child Item

Site Totals

61498 Questions Answered 271 Categories

DROID X2 Problems

First, let me say that I know that there have been multiple threads for this issue, however, I wanted to create a new one for the fact that I truly want to see how much of a known issue these are that Verizon claims Google/Motorola hasn't notified them of. I am then going to take this thread to them and show them the proof that this is a known issue. I work in IT, and have done the proper troubleshooting steps on my phone, such as hard/soft reboot, SAFE Mode, Factory resets, etc. I just spoke with Verizon tonight and the response I got from a supervisor that the most they can do is send me a "certified like new" replacement for my phone, even though it is still under Manufacturer Warranty. I am completely dissatisfied because this is definitely a known issue, and I have done my research on it. Anyway, the issues that I am experiencing are:

- Phone rebooting on its own (This issue occurs whether the phone is idle, being used in an app, browsing the web, streaming video, and in a phone call)

- Phone consistently freezes, requiring a hard reboot of the device

- Menu, Home, Back, and Search buttons take 3-4 presses before registering

- Icons disappearing off of the screen and then reappearing

- Call button not working (takes 4-5 touches before it registers)

- After a reboot when the phone reboots itself, the indicator light will blink as though there is a notification, but there isn't one. It will stop once the first new notification comes in

- After recording a video with the camcorder, upon playback, it plays as white noise (happens on all videos, there has never been anything in background that would interfere. Only occurs on recorded videos; streaming works fine)

I believe that is all of the issues that I have experienced with the phone thus far. The issues started a month after receiving the phone. I have been putting up with it, but it has been getting consistently worse. It occurred before any apps were installed on the phone, so I know it's not any 3rd party apps causing the issue(s). Also, there is no damage to the phone, such as physical damage (other than normal wear and tear), no water damage, etc. I would appreciate input, and any other issues that anyone may be experiencing with their phones.

Thanks!

Comments

ojeezy

I'm so glad that I'm not the only one "taking issues across the devices". I went from a droidx to an x2 to a replacement x2 with the same issues. The original x crashed with gingerbread and they were all too happy to replace it (clearly they knew it would happen!). Well, the x2 that I received would overheat and restart. When I docked it, it would restart. When the screen was locked and I received a call or text, it would restart! I did the factory reset and all that jazz and ended up with a replacement phone. That phone did the exact same thing. Often times it would lock up and the unlock screen. When I tried to unlock it the slider would disappear and I was forced to pull the battery. I called again and was told that if the same issue was occurring across devices, then it was clearly a software issue and I need to delete all my downloads and add them until the culprit was found! Really?! When I pressed the rep, he told me the only alternative is to look on ebay for a phone that works or wait til my upgrade. REALLY?! Moto clearly needs to get their heads out because the only constant in this is that they are all motorola devices! I had an LG Ally that didn't have those issues! I paid 200 bucks for more phone, not more problems! So, yeah, Verizon definitely needs to listen to their paying customers and not the manufacturers that clearly won't divulge that their equipment sucks! I'm with you.

techie08blp

Thanks! I need more replies like this!! I see there's 11 views to this thread, but only 1 reply. I want to show Verizon that this needs to be fixed. If the issue continues, I will be switching from Verizon back to Sprint. I left Sprint for Verizon originally because their Customer Service began to be dissatisfying. I'm not going to put up with this.

Ann154

This is a customer peer to peer forum. Not every person who reads the posts know the answers to every post.

techie08blp

There is no answer to be known. It is asking for additional input on this specific device's issues. If the post was read clearly, that would be seen.

breezex

Last night I experienced a new problem for me, but according to a few web searches it's been around a long time. I loaded the Sky Map app on my X2 and ran into an East-West orientation problem. To view the Western sky I have to point the phone toward the Eastern sky and to view the Eastern sky I have to point West. This is not the old "but sky maps reverse East and West because you are looking up" argument. I physically have to point the phone in the opposite direction and have my back facing the direction I want to look at. Makes it a little difficult to pick out stellar objects.

EDIT:

I just installed AndroSensor and sure enough, East is ~270 and West is ~90 in portrait orientation. Just opposite of what you might expect. But if I turn the phone to landscape mode and point the top of the phone (where the ear speaker and Motorola logo are) East it is ~90 and West is ~270. Motorola and Verizon need to admit there is a problem and fix it. My X2 is out of warranty so I can't play phone exchange ad infinitum.

thehiz

My Motorola Droid X2 has never worked the way I think it should have since the beginning of owning it. After the first 20 days or so I called to tell them it works worse than my X1 they told me they could replace it with a refurbished one. I laughed and they said that was their policy even though I just bought it and it was obviously not working the way it should. I decided to just keep it and see if it got any better so I didn't have to get a refurb (which apparently I could get anytime within a year). Well I finally threw in the towel after about 3 months and took VZW up on the refurb. Well, the next one had more issues with the screens lagging, apps force closing, text slowness, data connection issues, dropped calls and I could go on. Well, this past week and a half I've went through 3 phones. I'm now on my 5th phone and the data connection on 3g and wi-fi periodically drop every 5-10 minutes. It is ridiculous. I'm at a loss for words. I wish I would have never upgraded and could just get my X1 back and my $100 for the phone and over $100 for all the accessories I bought. I'm losing faith with my VZW relationship. I've been with them for about 18 years. I'm not happy at all.

ojeezy

Well i only made it through two refurbs before throwing in the towel. The

most recent advice i received was to take out the memory card to see if the

phone behaves better. Really? So now i can't use the sd card that the phone

is supposed to support? I realized that all the troubleshooting done to

date was just grasping at straws when all i asked was since i was getting

replacements sent could one of them NOT be moto! I left. Now Im with

t-mobile and wouldn't you know it, my ills have been cured! Lots of

downloaded apps and a full 16 gig card with ZERO issues on a galaxy s2! So

my ultimate resolution scenario was to step away from the fire and stop

getting burned! Good luck with your x2 endeavours everyone!

droidsw

I could write a book, or at least a dissertation, about my experiences with my Droid X. The disasters after the Froyo and GB updates and what the last mini update did to my phone.

OP, you are not alone. My phone is doing 80% of what you describe. I've done all the song and dances. Refurbs, resets, no apps, you name it.

Participated in ENDLESS debates about why this phone performs as it does and put up with the insults of those that were somehow "lucky" and never had the issues my phone(s) have.

The only reason I haven't purchased another (NON MOTO) phone is that there isn't anything (that Verizon carries) that interests me.

As for pointing the "blame" at Google, I don't. It's not their platform's fault. It's what phone manufacturers do with it.

Learn from your experience. If that means your next phone is made by a different manufacturer, or even a BB, or iphone, don't worry. Moto, Google and even Verizon won't really care because there are plenty more new customers getting "smart" phones every day.

It's a bummer, though. When I first got this phone, I got all of the accessories (dock, bluetooth headphones, holster, case, etc.). It's ended up a major disappointment.

People ask me why I put up with it. Truth is, I am so disenchanted with the entire experience, I may just get one of those free phones and switch to Walmart's "no limit calls and text" plans.

I don't even read this forum, anymore. Just dropped by and saw your post.

Hang in there.

oldengoalie

Thank you for posting this... I thought that I was losing my mind. My phone constantly resets, It freezes in the middle of phone calls (just the other day it froze during an emergency call), and the best is that the battery cannot hold a charge for longer than 2 and a half hours. I will be taking this with me when I make an another attempt to have things addressed.

The last time they added an app and told me it would solve my issues.

Reptra27

My X2 has most of the same issues. I have had it about 3 months and it is getting progressively worse as time goes on. It is at the point where I can do practically nothing without it freezing up. Sad to see that Verizon and Motorola are ignoring the problem. I have been a Verizon customer for years but I will not hesitate to switch carriers if they wont take care of their customers.

archer268

I'm experiencing this frustration with my X2, as well. I would love to get a new phone, but the prices are terrible. I've had the phone for 10 months and I sincerely doubt that it will even last the remainder of my contract. Each day, I'm a little scared that it will reboot itself or freeze and not come back. If Verizon has 2-year contracts, then they should provide phones that will last [and work properly] for two years. One new 'feature' of my phone in the last few days is that I can get an app to work once and then I have to reboot the phone and remove the battery in order to use the same app again. Fun. GPS works occasionally, but it will drain my battery in about 15 minutes. If I need to use GPS, my destination is probably more than 15 minutes away, so it is basically useless. UGH!!! So frustrated!!!

Verizon_Support

Hello Community,

I realize how important it is to have a functioning device and how frustrating it may be to exchange multiple devices and have the same difficulties.

As mentioned above we would definitely want to exhaust all possible troubleshooting.

Some troubleshooting steps I would advise would include:

- Removing unused or problematic apps such as Task Killers, AntiViruses, & Battery Savers.

- Utilizing Safe Mode to try and recreate the problems without any third party applications affecting the device performance.

- Hard Reset the device after your information is backed up.

If all of these steps have been completed I would continue to look forward to possible corrupted files on the SD Card. This means backing up files to your computer (like pictures & videos) and formatting your SD Card.

The final step I would recommend would be setting up a new gmail from scratch. I list this as the final step as it will not retain any of your purchased apps/contacts/etc, so it may take some time to set yourself back up.

I know this is quite a bit, but I wanted to provide as much information as I had access to help.

I truly hope these steps will be the end of your frustrations. If you have any further questions, please don't hesitate to let us know!

Thank you!

MelissaM_VZW

Follow us on Twitter @vzwsupport

Slice1

I've had my phone for awhile now and was happy with it until, out of nowhere it started going dead after about three minutes. I can take it off the dock and go to read an email and before I can open the first email it would read that the battery is dead and shut off. Has anyone else had this problem and does anyone know what I can do to fix this??? Someone please help.

Verizon_Support

Hi Slice1,

Battery dying after 3 minutes is truly abnormal. How long after it's connected to the charger does it take to reflect that the charge is complete? Please verify you're using the charger that connects to the wall and not the USB to the computer. I recommend pulling the battery from the device, connecting the device to the charger (w/o the battery in) and wait for anything to appear on the screen. Once an image is on the screen, insert the battery into the device and leave it connected to the charger for at least two hours without turning it on. Once the two hours are done, disconnect the phone from the charger and power it on. Please keep us posted on the experience.

Thank you,

MariaC_VZW

Please follow us on Twitter @VZWSupport

reno4ski

I also have the same phone with most of the same problems. Its under insurance warranty and I feel I should get a NEW phone. Huge hassle replacing apps, speed dial numbers etc.

Ann154

reno4ski wrote:
I also have the same phone with most of the same problems. Its under insurance warranty and I feel I should get a NEW phone. Huge hassle replacing apps, speed dial numbers etc.

You phone is now a USED phone. All insurance replacements through Aursion are refurbished devices.

Timbertrail

I too have the exact same problem. It keeps getting progressively worse. It stinks! I lose contacts, phone freezes - all of the issues everyone has listed here on this page!

Motorola and Verizon need to FIX this!

Timbertrail

Yeah - there's a reason they got them back! I have one...

maryv561

Everything that Techieobbip has said in his orginal post is correct. But the icing on the cake Call button not working (takes 4-5 touches before it registers). That bothers me the most. When it finally goes through I have 2 calls going to the same person, says to merge calls. Especially difficult when your calling 911 from your phone UGH!

I've also come to the conclusion that If I'm running multiple apps at the same time thats when the phone freezes, so I try to stop doing that. Its been tolerable. Impatiently waiting for my upgrade 4/4/13! New Phone!

Timbertrail

I'm buying an iPhone just as soon as I can upgrade! No more DROID..

scarp4714

How do you start the DroidX2 in safe mode?

I'm also ready to give up. It was lightening fast, then slowly got worse and worse. I've uninstalled everything I can, to no avail.

Tried a Memory Cleaner, that help for a few days, but now it's even slower. I've been with Verizon for many years, and I'd like to stay. But this Moto DroidX2 has gotten to the verge of being un-usable.

Semaj07

I am having the same issues. All of the above listed. I am also having a case of the disapearing icons.

Verizon_Support

Hi Semaj07,

I understand how frustrating it may be to experience the multiple issues outlined in your (and previous post) and know how important it is to have a functioning device. Some troubleshooting steps I would recommend include:

Deleting unused and problematic apps such as Task Killers, AntiViruses, & Battery Savers.

Run your phone in Safe Mode http://vz.to/HqtZaL to try and recreate the problems without any third party applications running on your phone.

Hard Reset http://vz.to/19bzo5s the phone after your information is backed up as this will bring your phone back to it's original condition and will clear any system errors created by a third party application.

Please try the above steps and keep us posted.

Antonio_VZW

Please follow us on twitter @VZWSupport

Shapini

Just received a replacement phone after losing my old Droid X@ to water damage. The recent flash flooding in Vegas have been great fun!

My issue is that after receiving my new phone it has been constantly rebooting itself for no reason. I had absolutely no problems with my previous phone or any of the well vetted programs on it. The stock phone came with more useless crap like the NFL thing and some games I'd never play which I immediately uninstalled. After performing all the numerous software updates for the stock programs, many of which I'd love to get rid of but can't, the phone began randomly rebooting itself. I turned it off and restarted it in safe mode, with the same issue recurring. A hard reset, another slew of updates, only some of which were useful, and this time without installing the only third party program I use (Aura for Eve Online) and the problem continues to persist even in safe mode. At this point I'm not sure what to do, More resets, replace it yet again. sacrifice a clean animal to the gods, I don't know... Any help besides what I've already tried would be appreciated. Thanks!

Kaput1975

Yeah I have all the same issues with my Droid X2.

- Phone rebooting on its own (This issue occurs whether the phone is idle, being used in an app, browsing the web, streaming video, and in a phone call)

- Phone consistently freezes, requiring a hard reboot of the device

- Menu, Home, Back, and Search buttons take 3-4 presses before registering

- Icons disappearing off of the screen and then reappearing

- Call button not working (takes 4-5 touches before it registers)

- Back of phone gets really hot

I have had a Droid X and now the X2 and I hate this phone. It was great for like 60 days and then it was problem after problem. I have to say I will never buy another Motorola phone after all the issues I have had. And all I can do is send my phone in, have no phone in the mean time and wait for them to send me a refurbished phone. Yeah, that's what I call great service. By the way, why hasn't this phone had a system update in over a year? All the new Droids are running newer OS.

Verizon_Support

Your feedback is also appreciated, Kaput1975. I'm concerned that your Droid X2 is getting really hot (in addition to the other listed problems).

From what I can tell, the phone no longer has a warranty. You mentioned you've sent it in for repair & had no phone to use in the meantime. I realize this device is retired and the last update was 3/2012. I don't have any information for additional updates.

With it getting hot the way it is we can replace it if there is still warranty. If you are not eligible to upgrade you can look into http://bit.ly/NTcxRW -Tamara

Child Item