I am beginning to think that this is the problem, though she swears it is the correct phone number. She has not been able to get on line for quite some time. I was able to get it to connect to a restaurant WiFi. Any help is appreciated.
What VZW device are you referring to here? Specific model numbers or information on the VZW service would be greatly appreciated.
She is using a HP mini 311-1037NR.
The modem is HP un2400 Mobile Broadband Mobile Device Module Modem (COM5)
Thanks for sharing that you have a HP Netbook.
Try this troubleshooting document from HP:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01763189&tmp_task=useCategory&cc=us&dlc=en&lc=en&product=4051838
Post back and let us know how far you get. We can try to chime in with more suggestions from there.
I did download the connection manager and it would not work and additionally messed up other programs. She does have VZ Access but that asks for a phone number and I do not have one. It is currently disconnected per what I see on the screen.
