Lately, when I set it down a certain way (usually bottom-first on a hard surface, such as a coffee table) my Incredible 2 turns off. No warning, just black screen. Now, usually I just turn it back on and it's fine - a little inconvienent, but it still works.
On Monday (July 2nd) it did it again so I went to turn it back on but it didn't. It got to the final animation and froze for about 20 minutes, then went back an animation (to the "htc quietly brilliant" screen) then froze again on the last one. I took out the battery, checked for water damage (there was none) then proceeded to try again, with the same results. Before it turned off, it had 80% battery.
I took it to the local Verizon store and the worker told me to call customer service but there was a long wait so I decided to ask on here.
I've dropped my phone once (ironically, it didn't turn off) but other than that, I have always taken top-notch care of it. My friends call me a little possessive of it, but it's only because I didn't want stuff like THIS to happen. ):
What is wrong with my phone?!
<Personal information removed for privacy per the .>
Message was edited by: Verizon Moderator
