The website has been giving false information about my data usage for the past 2 weeks. Last billing cycle it said I had used 24gb. I spoke with a customer service rep who went into my hotspot report and could only account for 4gb of usage. Within 3 days of my new billing cycle, the website has reported that I have used 12gb and my bill for next month is already at 212 dollars. I have the 80 dollar plan that allows for 10gb per month. Even if the date usage is correct..my bill would be around 100 dollars. I have called and called with no help. I called to ask for a supervisor to get this fixed but apparently there are none on duty right now. So here I sit and wait for her to call me back. This is ridiculous. I am afraid to let my son play on the computer out of fear of drastic overages....I think I am done with verizon. I would rather pay the termination fee than have to keep going through this. I have already logged over 2 hours on the phone trying to get this fixed.
