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Droid X not charging when hot

I've been having a problem with my Droid X for some time now. When the phone has been in use and is hot or even slightly warm, the battery will not charge. I have to leave the phone unused long enough for it to cool down completely - sometimes 5 minutes, sometimes much longer, depending on how hot it got. Then, it will charge usually, although if a text message comes in, an app update launches, or the phone otherwise becomes "active" while on the charger, charging usually stops. I have tried a new battery, and using multiple chargers (including the OEM charger, another charger from the VZW store, another wall mounted USB charger I have, plus a car charger). I took it to the store and they swapped my charger thinking that was the problem, and suggested a new battery, but no improvement. The phone is 20 months old, but other than this charging issue works well and meets my needs. It is obviously out of warranty.

I've seen other posts suggesting the USB charging port could be damaged, but I'm not sure why that would vary based on whether the phone is warm or cold. That result has been very consistent over the past several months - when the phone is active or warm, it won't charge, when it is cold it usually will. Charging from a depleted battery is even more temperamental, but generally similar. The whole thing is very frustrating - any suggestions?

Comments

Ann154

Exactly how hot is the phone getting?

B33

As Ann asked the Question how hot is that X Getting. Do something Download SystemPanel App its free from the Market or for a couple bucks you get the paid Version with this app it will tell you what your phone is Doing an the Temps it's running. Go to the app Store an download it. Once done look in your App Draw then tap to go into the app while in there you can see what you apps are doing an to see the Battery Level an Temperature tap were the see Cpu ,Memory , Storage an scroll up an you can See the Temps my X is Running at 33.0 Deg. Celsius an the Temp Sensor is showing 30.0 deg. Celsius.

If you go back to the Main Menu you can change these Readings to Fahrenheit. My X is Running at 87.8 deg. F The Temp Sensor is reporting the Same.. On my Razr it's showing 86.0 deg. F An i'm streaming Music. If you can Run a test Hook the Battery up as you have done in the past an with the panel App see what the Temps are Running. If it's High Again Un-plug your X let it Cool a bit then shut it off an then charge it with it Off an see what it Does if it shows the same Results then i would try another Moto Battery a Extended Size if you haven't got one before an make sure to use a your Moto Chargers.. Let Us know the Results b33

Click on the Link Here to See More on the App:

https://play.google.com/store/apps/details?id=nextapp.systempanel.r1&feature=nav_other#?t=W251bGwsMSwxLDYsIm5leHRhcHAuc3lzdGVtcGFuZWwucjEiXQ..

robzane28

Thanks. I downloaded the System Panel. Looking at it now, after very little use it's showing the battery at 84.2 deg F, and the temperature sensor as 77 deg F. The phone is plugged into the charger but is not charging. I will monitor this when I am using the phone more heavily, but even at what seem like pretty close to ambient temperatures right now, it is not charging. To answer the original question, sometimes the phone gets moderately hot. Not uncomfortable to touch. However, even if it is almost imperceptibly hotter than "cold", it won't charge.

robzane28

After leaving the phone unused for about 5 minutes, the phone temperature has now dropped to 75.2 deg F, battery still 84.2 deg F, it's now charging. After using for just a minute (refreshed twitter through tweetdeck), the temperature rose back to 77 deg F and the charging stopped.

Ann154

The phone should charge at those temperatures. It is when it gets to 115°F+ that it would stop charging from overheating.

robzane28

That was my feeling as well, which is what prompted my post. Definitely seems like something not working the way it should, I'm just trying to find out if there is anything to do about it. Really appreciate your help.

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