My husband and I both have the Maxx. He got his 2 months ago and made sure to buy the Otterbox defender case. He has always had Droids and has been tough on them, but they have all lasted the 2 years necessary to finish each contract.
Today- he got out of his truck, put the phone in his pocket with nothing else and walked to the house. When he took the phone out there was a huge crack across the screen leading up to the right corner where it looks like it has been shot at with a bb. This was IN the otterbox and a 30 second walk....no dropping it.
We have insurance, but it's very frustrating because I keep reading that we are not the only one's. The manager at the Verizon store immediately told him that it was his fault because it's a pressure point, which also upset us because we have had verizon for over 12 years and basically were called liars. I've contacted both Verizon and Motorola and plan on contacting Corning Gorilla Glass to report this. I've never seen anything like it. If he was to drop it, I would expect it. My son's samsung slider wasn't even damaged this bad when he slammed it under books in his backpack. This crack is under the main screen....the surface of this phone is in perfect condition.
If you have had anything similar happen PLEASE report to all of the above so that it can be noted as a defect. I suspect it's something with the way the layers of the screen are put togther. It's pretty pathetic to see this "amazing" scratch resistant glass be broken with no aggrevation.
