When I receive texts from someone, the alert will ring 2-6 times. When I check the text, it will be divided into 2-6 pieces, right in the middle of words and or sentences. These are not long texts. many are no more than an average paragraph. I've had a single sentence broken into 3 pieces. Countless hours have been spent on the phone with the Techs and Customer Service. My phone has been reset in so many different ways, it's ludicrous! They finally sent me a replacement. The first text was broken into 4 separate texts.
This has been going on for about 5-6 months now. I was being charged for overages and finally had to increase my Messaging to 1000 messages at an extra $10.00 per month. One supervisor got me a refund for part of the overage penalties (.40¢ each message). The new phone had a problem, it sucked my battery dry within 2½ hours so I sent it back. Verizon has offered me no solutions, no further compensation. I do text every day to my Fiance' We may share as many as 5 or six texts in a day. Multiply that times 30 days it comes to 150-180 texts a month. Multiply that times an average of 4 splits and you get 600-720 texts. She's not the only person that sends me texts.
I'm disabled, live alone and on a fixed income, this sucks. That $10.00 may not seem like much to many. I have to budget every dollar. The penalty price for overages were costing me between $15 and $25 per month in the beginning. I am totally baffled. They cannot fix the problem. It isn't convenient to call people for short messages, so people text. I have Kids and family that need to reach me.
Verizon cannot fix the problem. One tech suggest that it may be due to the fact that Verizon began using a new Tower Network Contractor about the same time this began. I'm stuck in Verizon's contract. I'm being forced to pay for 1000 messages when I could go back to the 450 messages price. Any ideas would be greatly appreciated.
Signed,
Really Frustrated, and Helpless
