My dad and I both bought Revolutions and have had the same issues with our phones (listed below). We truly believe that the LG Revolution is a defective phone - what are the odds that we would both get "lemons"? While at the Verizon store on 3/13, the store, corporate customer service, and LG claimed to not be able to do anything for us except send us refurbished phones or return our phones to LG and have them worked on (HA. Seriously? Go without a phone? We don't have a land line anymore - might as well dump us on a deserted island). We were notified today, 3/15 that the phones were in the store ready to pick up, but they didn't come with new batteries! SERIOUSLY?!?! THE MAJOR ISSUE WITH BOTH IS THE BATTERY OVERHEATING! These phones are bound to either burn us or kill us. We don't want someone else's "fixed" phone, because it will just do the same thing! Unless Verizon will help us, I'm afraid we are going to get iPhones from another provider, as well as go to the BBB to file a formal complaint. I really don't want to, but I can't believe how much we have spent for our little death machines. We really hope Verizon will cooperate and uphold the standards they set forth in their employee handbook. We would love to be contacted by someone who can help. Please, don't give us the run-around. As anyone can see, factory resets, changing settings, etc. don't work. We have put up with those suggestions for months with no improvement.
My Dad's Revolution:
Bought LG Revolution ~July 3, 2011 for $250 + taxes & fees, car charger, (and eventually extra chargers). Over $300 total put in.
- Battery gets overheated to the point that the phone is too hot to touch. This drains the battery from any percentage of battery to 0% in a matter of minutes. FIRE HAZARD IN YOUR POCKET! My dad's chest was almost burned! If it is too hot to touch on the outside, what is it doing to the guts of the phone?!
- Not receiving text messages and picture messages that are sent
- Internet doesn’t work properly - only when it feels like it
- Loses data connection between 3G/4G/Wireless
- Not always getting voice mail notifications
- Phone burned up 2 wall chargers
- Freezing
- Phone is ringing, but the “answer call” screen doesn’t come up, so there is no way to answer the call
- Phone rings once and then shows a missed call. When calling the person back, they say it rang the normal number of times before going to voicemail.
- Not keeping a charge
- Called sister next door and Dad could hear them, but she couldn't hear him. He called back and he could hear her fine, but she said he was very "scratchy" - keep in mind this is NEXT DOOR.
My Revolution:
Bought LG Revolution ~July 9, 2011 for $250 + taxes & fees, (eventually, multiple) car charger(s), insurance plan, (eventually, additional wall chargers) $400+ for the total cost
- Battery gets overheated to the point that the phone is too hot to touch. This drains the battery from any percentage of battery to 0% in a matter of minutes. FIRE HAZARD IN YOUR POCKET! My thigh has almost been burned! If it is too hot to touch on the outside, what is it doing to the guts of the phone?!
- Paying for “Unlimited Data” and phone constantly says “Mobile Network State: Disconnected”
- Not receiving text messages and picture messages that are sent
- Not being able to send text messages or picture messages
- Getting the same text 3-4 times
- Sending a text once and recipient getting it 3-4 times
- Internet/apps don’t work due to no data
- Loses data connection between 3G/4G/Wireless
- Not always getting voice mail notifications – getting voice mails 14+ days late. This creates a serious problem for time sensitive messages.
- Phone burned up 4 wall chargers and 2 car chargers
- Freezing
- Phone is ringing, but the “answer call” screen doesn’t come up, so there is no way to answer the call
- Not keeping a charge. On a daily basis between 7:30am-12:30pm, I go from 100% to 20%. In the store on 3/13, the Verizon rep witnessed my phone go from 81% to 68% in about an hour
- Phone rings once and then shows a missed call. When calling the person back, they say it rang the normal number of times before going to voicemail.
- In the beginning, I would get email notifications and after I would read them, it would appear that they were “marked as read”, however, after I back out of the program, it notifies me of the same emails that I just read, only they’re once again “unread”. Now, I’m not getting ANY notifications of email except in the top drop-down screen, which if I click on it, I can see the emails, but after I back out, they disappear because the program decides not to work.
- GPS is unreliable. It often says that I'm 2+ miles away from where I actually am.
The phone does what it wants to do when it wants to do it – not when you tell it to! All of our previous phones have given us reliable, clear service. What is wrong with this picture? HELP!!!
