Hello I am a bit new to this and have a question regarding my sons phone. This phone has always worked well with no problems.
On Aug 1st we called Verizon and advised he was traveling to Europe. We chose to communicate via email when he was able to use a wireless conneciton so we didn't have alot of extra charges on our bill. The rep had us remove the Simm card and reinsert it. He then had him update it by pushing *228 Option 1. All went well during the 8 day trip. When he arrived back in the US, I called Verizon to let them know and to see if there was anything we needed to do, and I was told nothing needed to be done. The phone worked fine for 4 days. Today the phone started 'rebooting' and a red light was flashing. Verizon says we should have updated it when he arrived back in the U.S by again going to *228 Option 1 - but we did not know that. I was told tonight that the phone is now useless and we can purchase another one. Is the phone now useless ? Thank you for any help on this. MC
