Here is the deal. We live in Southern Indiana, a 4GLTE coverage area located about 25 miles north of Louisville Ky.
On 06/11/2012 we had Home Fusion installed. The installer did a really good job, the first thing he did was check for signal and he said it was excellent-100%.
The system worked great and the speeds were amazing, speedtest.net always showed we were faster than cable with the exception of ping being around 80-100. On 07/29/2012 we get up that Sunday morning and no service, after a phone call to them and no one knowing what the problem is we're told they will get back to us but don't know how long could be a week? Well that same afternoon to my surprise we get a call from Verizon and they have it back on; turns out that the "Can you hear me now?" team had made a network change that had left the whole region with no service. Again we are happy with the service although now we are starting to experience frequent drops in connectivity but they don't last very long (5 or 10 minutes at a time).
09/02/2012 Now it is Labor Day weekend, what better time to mess with the system? We awake to no service and have been with out ever since. Its 09/08/2012 and I have spent hours on the phone but still no service. The LTE light in the Router is yellow, sometimes fast flash and sometimes a steady for a second or two. It is very frustrating when I call too: 1) The system doesn't recognize the phone # assigned to the HOMEFUSION 2) The reps don't know what the HOMEFUSION is 3) They often hang up on you if you request tech support.4) You never talk to the same person twice.
Have you experienced an outage with your HOMEFUSION? Please post it and get the word out. I value your feedback and so will others, THANKS
