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Galaxy Nexus Signal Problem

Ok, I've had dozens of Verizon Phones but something is going really wrong with the Galaxy Nexus that I own. It started out as the best device that I have ever owned. Then I had a problem with it non-related to the signal issues. The tier two tech support had me do a software update on the phone and ever since, the 4G, 3G and phone signal truly struggle. Calls are dropped. Texts wont go through. And internet is often inaccessible. This is all intermittent and untraceable as far as a pattern goes. So Verizon sent me a replacement device. It was worse...to the point that it would not connect to anything reliably, including wifi. They sent me another device and it was more of the same. I am now out of town and having the problems continue with my original phone. A third device is waiting at my house for what Verizon thinks will solve the problem. I'm hoping it is the answer.

Who else is having these problems. Tier Two tells me that this is not a common problem with this phone. It's hard to believe because, I am 0-4 on this device. Also, if you are having problems, did you start having problems in July/August when an update was possibly released?

Let's hear from you!

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Comments

cramasta

I am on my second replacement phone in 3 days. 4g/3g/voice will drop every 3 or so minutes on both phones. My options were leave the phone on 3g only (which is not a solution), change to the Razr Maxx (not a big fan of Moto), or wait for a software update that MAY fix the problem (no ETA on when). Other reports online sound like people have had to go through 3-4 replacements until getting one that works.

Bowhunter78

I just bought a nexus fully aware of the signal problems but was assured by best buy that it is a sim card issue and they would repeatedly replace the sim card until it worked. I am running 4.0.4 the phone was updated before I bought it or came with the update as it was in an unopened box brand new. I have not had any issues other than I cant seem to get more than 2 bars of service in places where my old phone had full signal. so for those of you waiting for an update it may fix some issues but as far as I am concerned it does not fix the signal problem. I bought 3 of these phones and all three have not gone over 2 bars in multiple locations. no other issues though, phone is very fast and easy to operate and battery is what to be expected on this type of phone as far as I am concerned.

demmo86rt

Have you tried a new SIM? The GNex doesn't have the best reception in the world, but if you are having all those issues on multiple phones, it tells me it's not just the phone. I also wonder if you installed an app that is causing the problems, maybe a task killer?

pool_shark

They told you this isn't common for this phone?

They're either blatantly lying or they've been living in a cave.

Many Nexus owners have experienced these issues. I've read that some people have exchanged 6-10 times looking for a good one. A co-worker of mine is about to try his 4th one hoping for a good signal

I wonder if Verizon customer service has a "blatantly lie to the customer" training course.

Bowhunter78

Bought mine at best buy they were very honest about this: issue and then Ltd me, hey would change sim cards as many times as needed

This sucks cause: t is an awesome phone

Aaron Kimball

LeftRedWinger

Their customer service definitely is 'untruthful'. I am on my 4th GN, and while this is the best of the bunch, still underperforms. I also replaced the SIM card on three occasions. On at least 2 interactions, customer service advised me that there were "absolutely no known problems" re the GN. I advised them to check their own Discussion Site, as well as the web, which list hundreds, if not thousands of complaints. It is an elegant phone, but lacks support form VzW.

cartersims

this sounds familiar

semi_engineer

Yes this is a known problem with the phone. I experienced it with my first two units. My third holds a signal, though it is very weak compared to my wife's R Max. It is not unusual in any industry for a vendor to claim ignorance of an issue while working on a fix for the same (a new update is being reported that is supposed to address this issue). Apparently, admitting there is a problem violates some sort of Alcoholics Anonymous copyright.

Verizon_Support

No signal is definitely no good. You are all in luck! An update for the Nexus began to become available this week to improve the network stability and also give you the latest and greatest Jelly Bean OS from Google. It's available over WiFi only. If you haven't already received the update - be patient. It's slowly being released to all Nexus devices over the next few weeks.

http://support.verizonwireless.com/system_update/galaxynexus.html

Enjoy the improvements!

JenniferH_VZW

Please follow us on Twitter @vzwsupport

Kelwing

I got my 4.1.1 Jelly Bean update this morning. I have still had this issue occur once today after the update.

cec33

Jelly Bean 4.1.1 after 2 days (so far) has COMPLETELY solved the 4G LTE data drops that were constant throughout the day which made the phone virtually unusable at times with the white signal bar or signal bar with an "x" in it that required you to power off and on. Now the phone is significantly faster with the 3G/4G hand off and signal levels report stronger. I was ready to call and get a replacement and right now couldn't be more pleased. The phone should have been released like this, glad I've only dealt with this for a month.

Here are two screenshots of the signal levels "before" and "after Jelly Bean 4.1.1 according to one monitoring program and they mirrored my experience.

BEFORE Jelly Bean Update = Constant data drops virtually unusable phone:

AFTER Jelly Bean Update installed about 12:00 pm, data levels out, one drop but no constant data drops:

Hopefully this pattern of good results continues. Phones are wireless and by nature will drop data if you're in area with weak cell coverage, but previously the phone appeared to be the issue causing the constant data drops and hopefully that's been resolved although it took Verizon a while.

Just my 2 cents, hope others are having similar results when they get the update. :smileyhappy:

Tidbits

I gave me the issue that I never had before. I just reverted back to the old radios and my issues are gone.

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