I noticed last night that Jelly Bean is out for the S3. I went to Settings -> About Device -> Software Update -> Check New. Every time it "checks" I get the answer "service unavailable". So I called Samsung and they confirmed the current software for S3 is 4.1 (Jelly Bean) but I still have 4.0.4 After spending some time on the forums I saw that maybe I should factory reset my phone so that when it initially does its setup it should look for the most current software...well it still only has me at 4.0.4.
I then called Verizon this morning and they told me exactly the reverse of what Samsung said, which is that the update comes from the manufacturer. So I live chatted with Samsung again this morning to confirm. They said that software updates are done OTA (Over The Air) and that is sent through service provider.
So now I am in between two answers that seem exactly the same and I don't know what to do. Another option I saw on this forum was to go get a new SIM card. I don't mind doing that if that is the only way to get my update....it's just I'm hoping there is an easier way to accomplish this before I have to go all the way to a verizon store to get an update that I shouldn't have any problem getting in the first place. What am I missing here, what do I need to do?
Thanks
Troy
