I seriously thought I was the only person on the planet who had the WORST PHONE EVER!!! And now that the warranty has passed, I'm pretty sure I'm SOL until June of 2013. After a few months, this phone just started to go downhill. Some things you can deal with like the occasional freezing or force closing of apps, that's really no big deal when it happens once in a blue moon because I know cell phones aren't perfect. BUT, as each day goes by, this phone literally gets worse and worse. This phone has been wiped completely a few times (hard reset) and has been replaced by a "like new" device and clearly that didn't do anything if not make it worse. Let's go through each issue shall we??
1. Every app will freeze, and I'm talking pre-installed apps, not even third party downloads which Verizon seems to think cause all of the problems. What's the point in even having apps if we can't download them then? HMM? Why should I even have this smartphone if a customer service rep at the store tells me "oh you have a lot of apps, that's probably the problem" are you kidding me??
2. The most BASIC FUNCTIONS of this phone DO NOT WORK. It literally takes minutes for me to make a call. This is the slowest phone on the planet. I'll press the phone button, it thinks about it before changing screens to my recent calls, then I click the call button on a recent call and it will take up to three minutes before it even starts to place the call. ARE YOU KIDDING ME? What if it was an emergency? Is it going to think about calling 911 before doing so? Am I or someone else going to die in the process of me calling 911 because my phone had to think about it? Oh and incoming calls, the phone will ring, I'll see the icon at the top by the phone will stay BLACK and I will have no way of answering it.
3. Text messages...oh texting. Another basic function that it can't do. Once again, it takes forever for anything to process once I press a button. Texts don't go through (even if it says sent), I don't get texts from others, or if I'm lucky I might get a text from someone 2 days after they send it but it usually just never comes through. People know my phone sucks so badly that they assume my phone just didn't receive the message because they know I'm quick at replying to things. I can't scroll through texts because it will lag or just move up one text by one text or just stop moving. If someone sends a text over 6 lines long I won't get the rest of it, just half.
4. Phone restarts itself whenever it feels like it.
5. Phone is getting warmer and warmer all the time. Next thing you know, the thing will explode or catch fire in my purse or on my desk I'm sure just because.
6. Internet...psh. Phone even works worse when I try to use WiFi, which is the opposite of what should be happening right? I should have AWESOME internet connection if I'm connected to my home's WiFi but instead, it doesn't work at all. What a waste.
7. I'll try to attach a picture to a text and the text will appear with said picture but will disappear and I won't be able to even get to the point of adding a person to send that message to. This happens over and over until I give up.
Basically, Verizon you're going lose another customer next year because I've had enough of this crap. And I have been an incredibly loyal Verizon customer for YEARS now.
