I would just like to first of all say that I am the least bit satisfied with Verizon Wireless. I know that this is not the scenario for every customer, but you guys have literally made having a cell phone really really difficult and really really depressing due to being phoneless constantly, awaiting for the next replacement.
I've had 4 replacement Incredible 2's, and I am currently awaiting my 5th replacement.
Each time I get one of these phones, the charge port stops working after a months use. The first couple of times I assumed it was my own fault that the charge port stopped working, now I am considering differently. For the past 2 replacements, I have gotten rid of my car charger and only charged my phone on my nightstand at night to ensure that I was not wiggling the charge port around. DESPITE this, the charger port STILL stopped working, and I am now phone less for the 5th time. And I've had 3 of these replacements in 3-4 months.
There have been 5 different occasions where I have had to inconveniently rearrange my plans for the next few days according to the fact of me not having a phone because the phones you send me don't last more than a months time.
This time, I am having to put back a vacation that I was expecting to leave for tomorrow morning. My phone stopped charging last night, and I am now phoneless for the weekend until Verizon Wireless can ship me another phone Monday.
I should not have to deal with this kind of inconvenience if I am going to choose you as my wireless provider.
Especially not 5 different times for all the same reason when you as a company could of fixed this problem long ago by sending me a better phone. Verizon Wireless should honor their loyal paying customers. The only thing Verizon Wireless is doing for me right now is making my life difficult.
I want some sort of compensation or a resolve to this situation. I am beyond dissatisfied.
