I just got my Samsung G3 and my backup assistant plus is failing to sync - errorcode:5. Is there a setting I need to change so that it will sync?
Hi syfert4! Lets get it to work. Try this:Settings>Applications>Manage Applications>All>Backup Assistant>Clear Data>Force Stop. If this does not help with the error I would next advise a master reset on the phone. You can take these steps to do that: From the main screen>touch menu tab>Touch Settings>Touch Privacy>Touch>Factory Data reset>Touch Reset Phone>Touch Erase Everything." Please make sure that the device is backed up to a PC before the Master Reset, to make sure that no important information is deleted. You can then re-download Backup Assistant and view the contacts at http://www.vzw.com/backupassistant Please post back and let us know how these steps work for you.Thank you, LenaA_VZW Follow us on Twitter @VZWSupport
