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Visual Voicemail locks up my new Blackberry Tour

Though I've only had the phone for a couple of days, everytime I attempt to use the visual voicemail, it locks up the phone. On a couple of occasions, after 5 minutes or so, it unlocks. On three occasions, I've had to take the battery out to reset it.

I figured I would explore the knowledge base before I contacted Verizon to remove visual voicemail from my service. Right now, it's unusable.

Comments

XtremeBerry

There is a new version available. You will be prompted if you open the application of if you select "check for upgrades". See if that helps

jdfrick

Thanks Berry. Unfortunately, when I checked to see if I could upgrade, it informed me that I had the most up to date version. Not sure exactly what the problem is.

MrBrownstone

Whenever I get a call while using the video camera, internet radio or the camera my tour locks up. Technical support is unaware that there's anyof the problems and have no suggestions.

Quick pull doesn't help and I am going to return mine and take advantage of the 30 day return policy.

I haven't had a home phone since 1997 & this model is the most problematic one I've ever encountered. What bothers me is that neither RIM nor Verizon have figured it out yet.

Why would they not test these devices before releasing them to the public?

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