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Blackberry Curve, browser problem

New Curve, there is no browser icon in the list of applications. However, when I click the menu button and select switch application and click on browser it says " your device does not currently have any Browser Configuration Service Book Entries.

I have called and spent 2 hours on the phone with customer service(very nice young lady, tried everything one could ask) with no success.

Anyone have anything similar happen? Any suggestions?

Thanks in advance.

Comments

StreetDocRN

Hi,

Welcome to the forums. Sorry to hear about your problem. Try removing the battery for a second and replacing it to reboot your device. Sometimes a "quickpull" (to quote a forums user) is all it takes to solve a BB problem. Let us know here in the forums if that does not work.

Doc

kaileesdaddy

Thanks for your quick reply doc.

Just got the device back up after the battery "quick pull" with no change.

Thanks for the reply though.

StreetDocRN

Hey,

Go to Options>Advanced Options>Advanced Options>Applications

After your device builds the application list, see if you have Browser listed. If not, you will need to reload it via the Blackberry Desktop Manager.

Doc

kaileesdaddy

Thanks again for the reply.

I checked and the browser does show up in the applications list. I have wiped the phone twice and re-installed the blackberry software.

I guess I will send the phone back and go from there.

Thanks again,

kaileesdaddy

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