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Adobe not supporting Google

Ever since I downloaded the gingerbread 2.1 update I can't see any pictures in my emails. I've been to 2 Verizon stores and since Verizon no longer contracts for technicians at their stores the salespeople, although nice, are pretty much useless when it comes to technical issues. My phone has been reset to factory settings and that doesn't fix it. It seems that Adobe has gotten out of the mobile phone market so only preloaded Adobe still works. However when you update the Rezound software it updates Adobe and even with the factory reset it won't bring the phone back to the priginal Adobe and I still can't get any pictures in my email. I have to forward my Verizon email to my gmail acct to see the pics. Droids are now using HTML5 and not Adobe so I guess I'm stuck with a useless phone. I'm locked into a contract and can't upgrade until 8/13. I think we should all take a class action suit out against Verizon. Verizon posted this software update on their website causing numerous problems. We should be able to buy a new phone at the lower price for new contracts and not be penalized with a full price for upgrading before the upgrade date. I'll go for a new 2 yr contract but not at full phone price. Any one having the same problem?

Comments

demmo86rt

I doubt not being able to see pictures in an e-mail has anything to do with flash player, not that the email app ever integrated with flash player anyway. Have you selected the option at the top of the email to show pictures? And, even if it was due to lack of flash support, it wasn't Verizon's choice to drop it, so I don't know what good a law suit will do.

buffala

Thanks demmo86rt but that's another problem. Ever since that update the SHOW PICTURES doesn't even display anymore. All I get is a very, very small blue box with a ? where the picture/photo should be. Tapping on the ? at one time referred me to Adobe. That's why I feel this is a problem caused by the Adobe/Google fiasco. I've gone over all the settings. Before the update I had no problems at all with the Rezound. From what I've read with other Rezound owners this update has pretty much altered all our phones in a variety of ways. I lost some apps as well but managed to restore them. Even though it's an HTC update Verizon has some liability for encouraging the download by posting it on their website. If Verizon still had technicians in their stores I'd have somewhere to go to try and remedy this but Verizon has dropped the contract with their outside technical vendor. That's why all you have in the Verizon stores now are sales people. Getting the phone back to it's original Adobe (4.0) is the key but the update blocks it even after factory reset. If I want a new phone and not wait until 8/13 to upgrade I'll have to pay full price and that is definitey not fair to us affected by this update. Verizon should offer a new phone at the new contract customer price which can be a $500. difference. That would be fair even though I'd still be out $200. or so for the new phone. I'm willing to compromise but Verizon isn't.

demmo86rt

Does this happen with every email? You could try going into either flash player settings (in your app drawer) or the browser settings and enable plugins to see if that helps.

buffala

Again I thank you demmo86rt but I have plugins enabled in Flash as "always on". Emails from websites like Verizon sending me my ebill display properly with SHOW HTML at top. It's personal emails from friends & family that won't display properly. The pictures and tap on blue highlighted/underscored links are embedded in the emails and used to open with no problem prior to the update. They always displayed or linked to whatever site. Now links to even YouTube won't open. Many links are not even blue highlighted/underscored so I can tap onto them. This is definitely an update problem as this degree of malfunction never happened before this update. I'm going to another Verizon store, presenting my case, and am going to see what their salesperson can offer. If they are not willing to compromise even with me buying a new phone at $200.+ and a new 2 yr contract at the new customer (reduced) phone price I'll file a complaint with the FCC. There's nothing else I can do. I've tried everything. Waiting 9 months until 8/13 to qualify for an upgrade at the reduced price for a new phone is not in the cards and it will take the FCC less time than that to work this out with Verizon. Verizon has some culpability in all this regardless of this update coming from HTC. Verizon displayed it on their website. Thanks again for all your advice.

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