Verizon Jetpack Usage doubled overnight!

Actually NOW! my Jetpack Usage QUADROOPLED, not just doubled or tripled! Funny thing is, I am using my internet LESS than I did in December, so EXPLAIN that!

It's quadrupled.

By the way, are you using the jetpack to access the VZW community tonight?

HUH? ??? what is VZW Community? I use my jetpack to veiw emails, go on craigslist to sell my computers and PC Repair services and play Combat arms. PLUS! only I use the jetpack and no one else.

Examples of My Good Data Habits:

Avoid Video, use low def options if necessary
Avoid Streaming music, use low def options if necessary
Avoid High-res pictures, use low def options if necessary
Close down your applications when you are done using them
Disconnect from the device when you are not using it
Check in on your usage frequently until you understand what impact your habbits have on the plan
Turn off automatic updates for any programs or services
Secure your device by changing the default connection credentials to custom values

shylev33 wrote:
HUH? ??? what is VZW Community? I use my jetpack to veiw emails, go on craigslist to sell my computers and PC Repair services and play Combat arms. PLUS! only I use the jetpack and no one else.

You are posting on the the VZW community (Verizon Wireless Community Forum). It is a peer to peer customer forum viewable to the public.

Sad thing is I did NOT receive data Usage reports saying 50%, 75%, 90% or "You might have overage charges" sent to my Jetpack or online verizon account from January 17th 2013 to February 16th, 2013 Billing Period. Not a single Warning! So anyone that have any Real helpful Legal advice, would be very much appreciated, Thanks.

Message was edited by: Lance

shylev33 wrote:
Sad thing is I did NOT receive data Usage reports saying 50%, 75%, 90% or chance overage charges sent to my Jetpack or online verizon account from January 17th 2013 to February 16th, 2013. Not a single Warning! So anyone that have any Real helpful Legal advice would be appreciated, Thanks.

You said that before in your original post.

Have you made it a habit to check out your usage through your MyVerizon account on a weekly basis?

I was barely using my Internet last month and I check my usage every month for text messages from Verizon and never receved a single message, I check my jetpack once every few days. I just figured and never went over the 50% mark.

Plus, Just a couple hours ago the Verizon Operator & Technican that I am already less than 8 days into a new billing cycle my jetpack and online www.verizonwireIess.com account says I have Already used 75% of my 18G Usage as of Feb 25th, 2013, just 8 days into New Billing Cycle.

Can U explain that to me?

I call this Hog Wash! I been hacked! By whom? By what? well all I know my Computer is Clean of any viruses and malware! How do I know? I clean and repair computers for a living.

So far, I still owe close to $500, which is way too much money for Usage I swear, I never used, and all last billing period month from Jan 17th, 2013 to Feb 16th, 2013 ... I never received the normal 50%, 75%, 90%, or "You might owe overages on you next bill" Usage Warnings.

Additionally, since I never received a 50% warning and knew in my heart I was using the internet less than usual, that I was going to be charged for unused Usage and still be billed my normal $120. plus taxes. Wow, was I wrong. But sad thing, it was way more wrong that Verizon never sent text messages of percentages of what level my uasge was at, at no point all last billing period, then on top of that over charge me. grrrrrrr

You don't have to repeat what you have written at least FOUR times in this discussion about never receiving the warning alerts.

Yes or no. Did you ever set up your MyVerizon account online for those alert messages? I know that I can set mine up on my account, but I haven't done so yet.

You could have also been proactive and manually checked the account at halfway through the billing cycle or sooner if you want.

Verizon has a usage problem with the Jetpack 4620 devices they are reselling. As it is 100% in their favor they have no incentive to fix the problem as they merrily take your money to the bank and issue nice bonus checks for their executives. OK to steal if you are a banker, stock broker, politician, loan officer, as we have seen over the past 5 years but now it appears to be legal to pad usage bills by Verizon. Verizon is not alone. I was overcharged 6 out of the first 7 months with AT&T for their wireless service. Each time it took an hour on the phone to get the overcharged amounts corrected. After the 7th month I gave up and cancelled my service with them. Ever notice that the billing errors are always in favor of the telco? If the Verizon usage applications understated usage and reduced revenue you can bet your life it would be fixed in a heartbeat and heads would roll.

The only course of action is to leave Verizon and go to Millenicom which uses the Verizon network and does not seem to be stealing from its customers as Verizon has clearly been doing for many months.

Well said. And obviously very true. I will check out Millenicom. I also post on facebook the links that tell what Verizon is doing.to their customers. I also send emails to my "friends" group and ask them to forward to their email friends.

In addition, you might want to file an FCC complaint. Absolutely nothing happened when I did, but some have reported a little response.

I also sent a letter to the Verizon CEO. I got some response, but they didn't do much except give me a $50 credit on a computer exam that Ben, the tech, insisted that I do. (My computer was found to be o.k.)

I also got a few dollars, I think $30, on my overage charges, but had to do without service for over 3 weeks because I was in overage condition on the second day of my billing cycle

<< Comments and proprietary information removed to comply with >>

Then again, I doubt anyone working for a cooperation that treats their customers like Verizon Wireless does has a conscience. At least the people that are aware of what they are doing. I went to work for AT&T in 1983, and at that time they were a great cooperation to work for. Montereyone is the latest of a few people I have heard bad-mouth them lately. Wade

Message was edited by: Verizon Moderator

I checked out Montereyone, but they don't offer 4G service to my address, only basic plan and 3G service. Odd. Maybe they didn't want to contract with Verizon because I live in the middle of nowhere.

Anybody else have any suggestions? I'm tired of trying. Wade

If you have a friend with a smartphone and a 4G service plan they can go to your house and see what the signal strength is in your area. No bars you are not likely to get service. Two bars and the signal strength can be boosted with an external antenna. If the antenna alone is not enough then a $200 RF booster will do the trick. But there has to be some level of signal to gain or boost in the first place.

For what it is worth when I look at the last 12 months of activity by Millenicom customers using the 4620L for accessing the Verizonwireless network I have not seen a single complaint about usage problems or overcharges. It may be that with the $70 a month no contract Millenicom plan providing 20GB that far fewer people hit the cap or it may be that the overbilling of 4620L users is due entirely to the computer systems operating inside Verizon's billing department.

Based on my decades in the IT industry and working with Fortune 100 companies I would expect that the management at Verizonwireless are well aware of the overbilling and have purposely not taken steps to fix a problem that is generating so much revenue for the company.

Thanks for the information. I'll try it.

I got an email from Verizon saying you had accepted my follow request. I tried to direct message you just now and it says I am following you, but doesn't allow me to direct mail you. Nothing new with that. It also gave me your full name. That is usually an indicator that I can direct mail you. It just depends on which way the wind is blowing. Wade

Wow you don't read all what I type! I set up my online account 4 months ago. That also did not reflect hardly any usage at all to me Until after I received the Outrageous bill ! So stop toying with me and setup your online account and learn before telling others what to do, especially if you have not done it yourself. grrrrrrrr wow the nerve of some people, telling others what to do and they themselves have not don it themselves. Practice what you preach or say nothing at all please. Thank you.

shylev33 wrote:
Wow you don't read all what I type! I set up my online account 4 months ago. That also did not reflect hardly any usage at all to me Until after I received the Outrageous bill ! So stop toying with me and setup your online account and learn before telling others what to do, especially if you have not done it yourself. grrrrrrrr wow the nerve of some people, telling others what to do and they themselves have not don it themselves. Practice what you preach or say nothing at all please. Thank you.

I have setup my online account years ago. I said I never setup the overage alerts.

montereyone, will you please put your cursor over my user name and click on follow me. If you are already showing that your are following me, please answer this post. Otherwise you will just stop following me. Wade

So, Ann, this email from Verizon means absolutely nothing, huh? I can't direct message him, and he can't direct message me. Wade

You are now montereyone's connection.Verizonx

Verizon Wireless Community <community@verizonwireless.com>

Feb 28 (1 day ago)

to me

RidgeRider wrote:
So, Ann, this email from Verizon means absolutely nothing, huh? I can't direct message him, and he can't direct message me. Wade
You are now montereyone's connection.Verizon
x
Verizon Wireless Community <community@verizonwireless.com>
Feb 28 (1 day ago)

to me

It only means the user approved your follow request and you are listed as following the user. It doesn't mean the user is following you.

I just switched from using Verizon's wireless network through Verizon to using the same network through Millenicom.com and now pay $69 for 20GB a month. Still outrageously expensive but not the $150 a month this amount of data usage would cost if I bought it directly from Verizon. And no contract with Millenicom and I used the same 4620LE I had bought from Verizon only with a Millenicom SIM card inserted inside it.

If you are using Firefox for browsing there is a great free application called NoScript and it blocks scrips from running and so all the extra content from advertisers (including their video clips) is blocked before it can begin, at the time the page is loading onto your computer. It also blocks the apps that woud otherwise be downloaded to your browser and then start tracking everything you do on subsequent web servers until you close Firefox. There are websites I visit that routinely would download a Twitter and a Facebook app and then all my transactions with all websites would be also routed to Facebook and to Twitter and ultimately to the government's super servers in Utah for data minining by government and contract spooks.

To me it is a no brainer to use this free app that insures that 100% of the data coming down to your computer is data you want to see and the minimizes the data being syphoned off by companies like Apple, Amazon, Google, Microsoft, Yahoo, Twitter, and Facebook, and then resold to their client companies or handed over to the feds.

If you have a 4510 or 4620L or 4620LE device with Verizon it can be used with Millenicom which has a $69 a month 20GB plan that uses Verizon's cell tower network. I paid $175 for the early termination but did not pay the $100 to buy a 4620LE from Millenicom as a brand new subscriber would have to do. So for $75 plus the activation fee with Millenicom I was on their plan and still using the Verizon network from my house and on the road.

As Wade mentioned I slid out the Verizonwireless SIM card from behind the battery in the 4620LE and slid in the millenicom.com SIM and restarted the 4620LE and it connected and I was on the new plan. Very simple procedure.

Worry Free Guarantee® FAQs

General Information

Why does Verizon Wireless have a Worry Free Guarantee®?The number one question most people have when they purchase a new product or when they do business with a company for the first time is what happens after the sale. It is a concern reiterated almost universally by consumers who are tired of finding out after the fact that the company with whom they have chosen to do business is not interested in their problem when something goes wrong.

The Worry Free Guarantee is our customer commitment that solidifies how Verizon Wireless does business nationwide. The Worry Free Guarantee is multifaceted, but the core of the message is that customers who choose Verizon Wireless are getting a commitment that we will stand behind the products and equipment we sell.

Gives me a warm, fuzzy feeling in my tummy! Wade

Oh. I misunderstood what that sentence ment. Anna and her supervisor, Sean, cleared it up for me. They both told me that that was the 14 days trial period, only. After that you're on your own. Anna and Sean both work at the Verizon Customer Service Center.

I also found out my cancellation fee was down to $130. Got that from Anna.

I told them both to cancel my contract at the end of this billing period, which is Midnight, March 20th.

Then I called back a few hours later. The lady there confirmed the cancellation.

Interesting story. I lost my ability to log onto my account to check my data usage, and also to post or reply on the Verizon Community forum

I called tech support. Justin answered my complaint. I told him that this has happened before and that I thought a Version employee was causing it. He checked and said he couldn't get on the forum either, so it was probably a system error. I wasn't buying it. He did a reset of my pass word and finally got me able to reach my account information. Justin said he would turn in a technical support ticket and would call me back in a day or two. I have been told that so many times I just didn't give it another thought. I have also NEVER, EVER, received a written letter from any Verizon employee. Save a tree, don't you know.

Well, seems like the magic word is accuse a Verizon employee! My problem was fixed within 24 hours. I'm not sure how many hours because I do have a life. (I know.) Then the unthinkable happened. Justin called me. I thanked him and told him that my problem had been fixed.

More miracles. On Saturday, 3-16-13, I got three letters from the Verizon Customer Service Center. Thanked me for being a Verizon user, etc. Well, that tree died.

I took montereyone's advice. Thanks, Bruce! Wade

http://www.fcc.gov/topic/complaints

Ways to get help:

File an FCC complaint.

Write

Daniel S. Mead

President and CEO of

Verizon Wireless

One Verizon Way

Basking Ridge, NJ 07920-1025

Verizon Wireless

Customer Service Department

777 Big Timber Road

Elgin, IL 60123

Or where I got the three letters Saturday.

Verizon Wireless Customer Service Department

PO Box 4001

Acworth, GA 30101

URL to go to Verizon’s Notice of Dispute and file one.

NoticeofDispute@Verizonwireless.com

http://support.verizonwireless.com/pdf/Notice_of_Dispute.pdf

Might get some help here.

"Verizon Wireless Executive Relations" cersSOExecutiveRelations@verizonwireless.com

Read the URL

Wade