PUK is locked

I have a Thunderbolt. Recently downloaded Firefox. I have tried the unlock code using the telephone, and it beeps. Nothing is happens...it does not give me an option to put another code in. I am not able to receive phone calls or text messages. Any help would be appreciated. Thanks.

Accepted answers

Verizon_Support

Hello llbrixon!

Oh my, I hope you're not experiencing this issue any longer! If so you can obtain your PUK code by following these steps:

Log into vzw.com and choose the mobile number in question. Under "I want to..." click on the category Device. Then choose Unlock SIM (PUK) Now. The following screen will allow you to enter your PUK code.

Generally when you try to place a phone call it will prompt you for the PUK code again where you can enter it if you lose the screen.

Keep us posted!

Thanks,

MelissaM_VZW

Follow us on Twitter @vzwsupport

All comments

Verizon_Support

llbrixon

The issue has be resolved. I ended up calling last Monday. The Support person talked me through a lot of stuff and she had to do a lot of stuff on her end. I am just glad it is fixed. Thank you for replying.

<Personal information removed per the .>

Message was edited by: Verizon Moderator

Verizon_Support

Of course llbrixon!

You are quite welcome and I'm incredibly grateful to learn you are up and running! If you have any other questions just let us know!

Thanks,

MelissaM_VZW

Follow us on Twitter @vzwsupport

kekemckinnor

hi my name is jasmien mmy lil sister had put pok on my fone wont (deleted innappropriate content) ova n by the yu guys send a crack phone

Message was edited by: Verizon Moderator (M)

jfaulder

Excellent information....! This worked perfect, and I was able to unlock my phone...! Thank you!!