This month I received a $9.99 charge for premium messaging service. Upon investigation I found some texts on my phone from 39000 Get Answers Now - Mozoot. I ignored the messages and never replied. Nevertheless I was somehow charged for a service I didn't request, didn't authorize, didn't use, didn't interact with in any way.
I have attempted to contact Mazoot, but their phone support is very unhelpful. These people are scammers. I have now blocked premium messaging on all phones on my plan.
But the reason I am starting this discussion is to point out how complicit Verizon is in these sorts of affairs. They do not itemize on their bill what service is responsible for the premium charges. If I had happened to delete these texts I would have had no trail, and would likely still be getting charged. Verizon should be more proactive in weeding out these shady services who prey on their customers utilizing their billing process. Verizon will not provide refunds, they insist the customer take it up with the scammer. Good luck.
But they are obviously happy to foster this revenue stream and turn a blind eye to the tactics employed. They will continue to claim ignorance even though they must know. They must get scores of inquiries and complaints.
Terrible business practice, demonstrating a complete disregard to customers.
