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Phone shut off when I plugged in charger

I was listennig to music and reading a book on my phone and happened to plug in a charger. Now I understand that it is unwise to that but its a fairly new charger. Only a couple of months old and when I plugged in the charger my phone shut completely off and I've taken out the batter and sim card and micro and left it alone for about a minute or so and plugged everything in and the original charger to the phone and now it wont turn on and it's been about 20 minutes.

Comments

breezex

Did the phone shut off because you plugged in the charger or did the battery die before you plugged in the charger? Charge it for a couple of hours with the original charger and try again. If the battery is dead and the original charger and cable will not charge it, try another charger and cable.

Verizon_Support

Chany0690, it sounds like you've done quite a bit to get your phone to work again and I want to help as well! When you said you plugged in a charger, was this the charger that came with the phone? If not, where did you get this charger? Was there a shock or anything when you plugged in the phone? Sometimes removing the battery a second time and holding the power button for about 10 seconds will work as well.

Another thing to try is to take battery out, plug phone to USB port on a computer (without battery), computer should beep once phone is recognized, now insert battery and try to power phone on.

Let me know if you need further assistance after this.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

chany0690

It actually turns out that it burnt out the phone completely but i had

insurance so they sent me another one straight away...thank you for the

suggestions though this will be saved

On Thu, Mar 14, 2013 at 2:33 PM, Verizon Wireless Customer Support <

Verizon_Support

Hi chany0690,

I apologize for the delayed response, thanks for the update! We are here if you have any additional questions or concerns.

Thanks for your involvement in our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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