My Blackberry Torch has Java error - cannot start it

dan0316

Every time I try to start up my blackberry, I get the following error message: "Uncaught exception; java.lang.ArrayIndexOutofBounds Exception ".  As soon as I hit okay, the error message comes up again.  Eventually, the phone just reboots and starts the whole cycle again.  I have tried the soft reset, but cannot do the hard reset as I cannot do away with the error message to open the system menu.  I have also removed the battery several times.  Help!

Verizon_Support

Hi dan0316,



I apologize for the delayed response and I am confident your issue has been resolved since the original date of your post! If not, I can happily assist you. Do you receive the error message while using a certain function of the device? Has your phone been exposed to any physical or water damage? Which I look forward to hearing from you soon.





Thanks for your contribution to our community forums,



AyaniB_VZW



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