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Verizon, Why did you label the Charge as a 4g phone?

Verizon employees: Please read this message and forward it to your supervisor/appropriate higher up when you finish reading/responding to this.

Ok, I'm going to say it straight up, I am extremely angry at vzw for the following:

False advertising, care free service making me go around in circles (restart phone, factory reset, exchange phone for another charge, told to wait for software update(that doesn't solve the problem)) and not willing to help their customers.

My Samsung Droid Charge has issues with the 4g. I live in a 4g area so I know it's not a coverage issue. When my phone is set to CDMA/LTE, my phone does not load the internet or send/receive picture/multimedia messages, yet when my phone is set to CDMA only mode, it works ok. That's fine and dandy that the phone works on CDMA, however, I paid for a 4g phone and pay for 4g services, I shouldn't have to use CDMA only. I have gone through and done all that circle process over and over, I'm not going to do it again, I want a solution that will work, even if that is a new phone (not another Samsung Droid Charge). I'm tired of waiting a year for that update that will make my Charge work on 4g, it should already work on it or not be called 4g (and sent a refund to all Charge owners who paid for it expecting a 4g phone). Y'all labeled it 4g LTE, not "4g LTE capable" meaning it HAS it, not WILL have it. I'm tired of it, and want a phone that works like it should. And don't blame Samsung, y'all are the ones who market the phone for them and marketed it as a 4g phone, if they did so y'all did, that's y'all's problem and y'all are responsible for it since y'all did not test it and back it up, it's clear y'all didn't, look and listen to the other charge owners.

By the way, I'm posting it on here not only because I can never get through to a human representative when I call customer support as a machine can not custom help you, but so every other Charge owner can see why it's a 4g phone and how to make it a 4g phone, or that they will have their problems resolved as well (or that we will be ignored). They have the right to know and have their problems fixed(including another phone that isn't a charge) just as much as I do.

Comments

deb1980

I 100% agree. I too, am having the SAME problem in addition to many others. In fact I am waiting on a new piece of crap charge because they wanted me to shell out more money when my charge decided to quit for good yesterday. Mine is less than a year old hav had problems within a month of buying it. I have called in numerous times to Verizon and as per usual, nobody knows what the hell is going on. Reading other posts, this and the texting issues are "unknown" to Verizon, yet here we all are and still no answer, solution, or credit to get a Different phone. Good luck. I hope they actually answer you and not just give lip service about how this is an "unusual concern". It's not and we all know it.

JerryF

Alpengeist,

Take a look at this.

From the Home screen touch Settings then touch About phone. Go up and down that page. Do you see the same things as shown in the attached photo (4G Signal strength)? For example what is your 4G LTE Signal Strength? Notice that mine was -101 dBm. Also does yours say: In Service???

Now at the top of that page touch Status and go down that page. Do you see the same things as shown on the other attached photo (Baseband-Kernel)? I ask because maybe your phone is not on the latest Firmware version 2.3.6 or the latest Baseband version or Kernel version which is FP5.

This is a long shot but I am VERY puzzled by your phone not being able to use/lockon to 4G. One other thought here: drive over so you at about one block from your 4G tower and see if it will lock onto 4G. NOTE: if it's a Verizon 4G tower the 3 vertical antennas will be about twice as long as the other vertical antennas on the tower.

JerryF

Baseband-Kernal.jpg

4G Signal strength.jpg

Alpengeist

It's FP5, and the signal strength is -114 on LTE currently. However, after having the phone on for roughly 30 minutes, the data becomes "frozen" and will not connect to the internet. Picture messages will never send on LTE. Once my phone is able to be upgraded, or I get the money to end the contract with the charge if verizon is unwilling to fix my phone(not giving me another charge) or send me a new phone(not another charge), I will strap my phone to the outside of my turnout gear and let the heat from the fire do it's work and send verizon the phone with the money that I really should not owe to terminate me from their service and a lovely message saying how I feel about their phone and customer service relations and that the phone just burnt a hole in my pocket because it was loaded with problems that made the phone junk yet I still had to pay a high rate and they were unwilling to truly fix the problem. Currently I will NEVER go with verizon again and I will tell every friend considering verizon not to go with them due to their problems.

Ann154

A signal level of -114 dBm is really weak. What was the asu level? It should be listed next to the dBm signal.

Alpengeist

cant find that reading but its saying the 1x is -91, evdo is -91, and lte is now -0 after phone has been on for 40 minutes. again, this problem was existent on my last charge before verizon sent me a new one.

JerryF

Ann154,

I am intrigued what does ASU stand for and even more important what does ASU tell me???

My Charge phone using FP5 does not show ASU (see attached photo).

JerryF

4G Signal strength.jpg

budone

I suspect the 4G antenna is not on the same tower as the 3G antenna is. That is why your 4G signal strength is so low

Alpengeist

but even when i am at a different location nothing improves

Alpengeist

So I went by the Verizon Store today and guess what.. No help again. And guess what.. They told me my phone is no longer able to be replaced BECAUSE Y'ALL'S FAILURE TO HELP A CUSTOMER pushed it over a year for the warranty. That WILL NOT stop me from pestering and complaining until y'all live up to y'all's deal. I will be like a festering sore like my phone is to me. Pretty sad that I've stopped by once a month to see if they could fix it and they kept pushing it off.. Could have guessed.

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