Needed reboot(died) after completed phone call

After completing a phone call, I set the phone down. Moments later i picked it up and it was dead....had to pull the battery and reboot. Why or what in the world would cause this? It is important to me because I work on an On-Call basis and if I miss a call it's curtains! or worse! This happened only ten minutes before I was to go on call. Good thing I noticed the problem.

phone-blackberry storm 9530

battery=fully charged anin good condition holds charge

no other apps running

have not had any other quirks or problems

What happened? Do I need to contact Verizon support or tech?

Accepted answers

LCromwell

Josie if you see a place when you log in to this posting please mark it as solved then.

All comments

Crackberry20

how long have you had the phone? Have you update the software on the phone ? The storm has been known to shut down you could have a software problem you should call tech support and see if it is a known problem and if they have a fix

LCromwell

josie77 wrote:
After completing a phone call, I set the phone down. Moments later i picked it up and it was dead....had to pull the battery and reboot. Why or what in the world would cause this? It is important to me because I work on an On-Call basis and if I miss a call it's curtains! or worse! This happened only ten minutes before I was to go on call. Good thing I noticed the problem.
phone-blackberry storm 9530
battery=fully charged anin good condition holds charge
no other apps running
have not had any other quirks or problems
What happened? Do I need to contact Verizon support or tech?

Is your memory full in your Phone? Do you know how to check it to see? What OS are you running?

josie77

Had the phone a few months. No prior problems. Am up to date on software. So will will seek further from VZ supt/tech. Thanks for trying. Appreciate it.

josie77

Have plenty of memory (826). Went to options and checked. OS is 500328 up to date as far as I know. Have not had any prior problems with this phone.

LCromwell

Something is wrong. You either have less than 1MB which is not enough to run your phone or you don't know where to look. Push Options then scroll down to memory. Push it and scroll down to application memory. Report back the number of MBs you should have at least 12 to 27MB. You can go to internet (Globe) push it and then options under BB Menu button. Scroll down to cache push it and push every thing you can in there. Then push uturn button next to the Red phone button. Then pull battery now once bat. Is back in and phone has rebooted push option , memory again and report back what your number of MBs is now.

josie77

memory

app free=22mb

device free=682.2mb

media card free=6.4gb