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Phone over heating. Battery not holding charge.

This is the second time I have had this issue with this phone. It has began to get hot when I charge it, and as quickly as the charge is completed it is drained. The battery life is lasting literally 5-10 minutes. I am on my second of this phone in not even a year. I am becoming real frustrated with this phone. I am not due for an upgrade until January and I know if I take it in I will more than likely have to replace it and pay for it. Which I am not willing to do. Any other suggestions would be much appreciated.

Comments

Verizon_Support

Hello MMSZMZM,

Oh No! I'm sorry to learn that you are having issues with the battery on your wireless device. We strive to make sure we provide all of our customers with top notch wireless devices. I'm dedicated to resolving this for you once and for all. When it comes to your device, are you possibly overcharging your device? When we learn of warm devices, it usually relates to a past overcharge. Are you using the charger that came packaged with the device? Do you recall how long your device lasts on a full charge. Please keep us updated, thanks!

MatthewS_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

lightbias

Mine is doing the same now. I need to know how to contact Asurion so that they can replace my phone. I certainly hope that they will.

B33

I give you the info for asurion http://www.asurion.com/ i hope this Helps :smileyhappy: b33

unknown

i too am having the same problem, phone over heats when charging. battery drains too fast. i am not due for an upgrade for at least another year.

Verizon_Support

barbim,

This is crazy. Is there any kind of physical or liquid damage on the phone? Are you using the charger that came with the phone? Have you tried a different charger? Would love to get to the bottom of this for you ASAP.

KevinR_VZW

Please follow us on Twitter @VZWSupport

unknown

hey thanks for responding. it actually is better now, but yeah it was crazy, it had gotten so hot i could not even touch it. i am using the charging dock that came with it.

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