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Samsung Galaxy Nexus updates

I have been loosely following the updates for the Galaxy Nexus on the other carriers. The last update from Verizon happened last September which was 4.1.1. Since then, the GSM variants have had the following updates: 4.1.2, 4.2, 4.2.1 and now 4.2.2 is rolling out. We Verizon customers are now 4 updates behind. Why is it so difficult for Verizon to keep up? Why can the other carriers slam out those Google updates on a timely basis where Verizon can't or won't? Why is it taking so long? Is it because the device is a Nexus?

Comments

rotocat

I received an email response from Verizon Customer Service last week about this topic. In it, he asked me what is so great about 4.2.1. He also asked me if my phone was "crippled" by not having 4.2.1. Doesn't that sound like a company that loves the customer? NOT.

Ann154

Which discussion was that response in? I checked your activity and not one of the discussions you started or responded to had an official Verizon Wireless Employee response in it. I would guess it was another customer user that wrote it.

rotocat

As I stated in the original post, the response was from Verizon Customer Service e-mail. It was not on this forum.

This quote is directly from Verizon Customer Service via e-mail:

"I trust that the lack of an update to 4.2.1 is not crippling your Galaxy Nexus."

Sully66

Do you still have this email? If so, why not share it? Otherwise I call shens.

PlayNation

Question, if we're not getting updates, is this preventing us from receiving security updates or is it mostly bug fixes and enhancements?

Wow, my phone just rebooted on it's own.

Sully66

My phone hasn't done a spontaneous reboot since the 4.1.1 patch.

DoctorDeDroid

If your phone doesn't get an update, then you get NEITHER security or bug fixes. End of story. That is why I'm p.o.Ed about this utter nonsense. Remember if your phone is compromised it won't be VZW or their p.o.s. executive's bank account that'll be emptied... It'll be yours... And the don't give one whit about it.

PlayNation

Huh; so Microsoft, Oracle, and Adobe need to push security updates immediately; but this doesn't apply to Verizon? Wow, what a tangled web. The back story here must be epic between Samsung, Google, and Verizon...

carseller0822

Once again Ann is spouting off about things that DO NOT CONCERN HER!!! Miss "I checked your activity". Get a life.

rotocat

Ann is absolutely correct. The Verizon customer service response was in

an email to me, not on this forum. Ann is also correct that all reposts

on all e-mails will be deleted from this forum regardless of topic,

source, or factual content even though this policy is not in the

community terms of service.

On Feb 17, 2013 11:18 PM, "carseller0822" <community@verizonwireless.com>

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