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THUNDERBOLT /VERIZON - SERVICE CONSTANTLY DROPPING!!!!

I have had the HTC Thunderbolt since day one and just recently I am noticing "MAJOR" issues with service constantly dropping or connection errors! Is anyone else having this issue? I continuously soft boot, reset, shut down/restart and pull battery but to no avail! HELP!!!!!!

Comments

lemew

Yes, just thought it was my area.

queenvee

I had this problem. It was my extended battery. Once I put my old, standard battery back in my phone, connectivity got better. I read online that there's an issue with the phone being able to make proper contact with the gold pieces on the extended battery cover.

Shark144

<Duplicate post deleted for cross posting violations per the .>

Message was edited by: Verizon Moderator

chris_k1

My TB has been a dog since I got it almost 18 months ago. It has never held a reliable data connection--but it has been much worse over the last few months. It also freezes regularly. While I am moderately hopeful that ICS will fix some things, I'm really just looking forward to the S4 being released so I can drop this horrible piece of junk.

commonsense101

Upgrade

md13

Yes, I've had three dropped calls in the two days since the ICS install. And when the call drops, the phone is dead - screen is black and phone is off. A full reboot is required. This was not a problem before ICS.

commonsense101

factory reset

Abthemom

Since the software update, I can't load internet half or more of the time, and by the time I do, my battery is dead; sluggish keyboard entry, sometimes I can't even make a phone call, phone shuts down by itself. I thought the Thunderbolt was bad before; now it's worse. I do have an extended life battery, because the original one wouldn't even last one day (even without surfing, games, etc.). I will try putting my old battery back in, but it wasn't very good before either. I have asked Verizon for a credit on my bill because my phone is pretty much useless most of the time now. When I complained at a Verizon corporate store, they told me it was because I got the phone at Best Buy that I was getting an inferior product. Didn't Verizon sell the phone originally?? Not sure what kind of argument that is. I hate this phone.

queenvee

Seriously, try using the regular battery. See what happens. I had to ditch my extended battery and look for a power outlet everywhere I go. But now my phone works perfectly. Good luck!

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