Someone help! My DroidX is having issues.

Skittles444

Ok, so about a week ago my phone starts messing up. It will occasionally freeze up and i'll have to reboot it and then it's ok for a while. NOW, just over the past week or so, it will occasionally mess up in the way that if I call someone or they call me, they can't hear me and I can't hear them. So, I have to totally reboot (which sucks cause it takes like an hour to reboot, jk) which takes like 5 mins and then it will work fine. But now, it is doing this every single day, sometimes multiple times. Is anyone else having this problem?? And what should I do?

Verizon_Support

Skittles444, let's get those phone issues under control so you can enjoy your holiday! For the freezing issues, let try clearing the cache/browser history. Here are the steps http://tiny.cc/82rwow & http://tiny.cc/z3rwow. I would also recommend enabling/disabling safe mode to check if an app is causing functionality issues. Here are the steps http://tiny.cc/o5rwow . Does your phone have any physical or water damage? Have long have you had your device? If your phone is still under the one-year manufactures warranty and has no damage, we can replace the phone. The last step if you continue to have rebooting, freezing and speaker issues is to perform a hard reset. Here are the steps http://tiny.cc/a9rwow .Please keep us posted.



KinquanaH_VZW