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Verizon phones are AWFUL but Customer Service is WORSE

I can't handle having to talk to 15 different people about an issue, each person clearly dumber then the next, then after all that being told there is nothing they can do to help. i had 2 different phones sent to me both were broken! Then to top it off I have a mac so trying to transfer media is impossible. I don't care that this is a RIM issue YOU SHOULDN'T SELL A PRODUCT THAT HAS ISSUES LIKE THIS. If I had known this I would never have purchased a blackberry. Dealing with a store employee to discuss my issues is literally like talking to a trained monkey (but they were obviously trained by a **bleep**) TELLING ME YOU FEEL MY PAIN DOES NOT HELP THE SITUATION!! That only makes me angrier!! So in the end my contract is up soon and thanks to the NYC East 86th St employees I will be taking my money (as well as the 5 other contracts I pay for) elsewhere AT&T and IPHONE here I come!!!

Comments

Crackberry20

what is the RIM issue that you are having I have a Mac and my blackberry transfers media fine is there some way i can help

Thelineman16

You said it in a handful. Their customer servive is nothing, because it doesn't exist. They stand in line to wait on you to sell the darn phone, then you have to stand in line to get service. I don't get it.

CanyonCarver

Hi, I have an 8130 and a MAC, what is your secret? Only thing I have found so far is to sync with Google which is a bit of a hassle. By the way, never had any trouble with Verizon or Verizon phones.

sadie85

RIM came out with a desktop manager for Mac and there is an option for transferring media within it.

Movieman0086

I'm getting sick of Verizon.I have my 2nd,count that my 2nd Blackberry Curve 8330. I have several problems with it. 1. a trackball that is pretty much non existant, 2. calls that dont come all the way through, 3. a phone that locks constantly (and have to pull the battery almost every second), etc. My upgrade date is July 14,2010. I have dealt with Verizon on-line, the tech number and even going into a store. I went into the store today and they lady i talked to said that i could upgrade (up to 4 months up to my upgrade date, but of course the lady that ended up helping me said otherwise and well she of course said i had to wait till EXACTLY July 14th,2010 and no time sooner. Well seeing as i can't get a replacement phone and my upgrade is due in like 8 weeks i'm curious why they can't allow me to upgrade. My phone is pretty much dead and i'm still paying a phone bill and a data plan. Do they give a *explative* about their customers? It **bleep** me off when i pay my phone bill and pay for a data plan and they can't do the simple task of helping me by letting me upgrade. Verizon i hope your listening.

Doug Post

sadie85

Why should they allow you to upgrade? Your contract states you can only get discounted pricing on or after a certain date. It also states you have the option of purchasing an extended warranty or insurance to protect your phone. You must have neglected to do either. Why should your poor planning constitute an emergency on Verizon's part?

Movieman0086

Well first off im on my dads business account so i cant afford an extended warranty or insurance. Its not poor planning m'am, but my limit on my account. Its also not my fault i have a crappy made Blackberry Curve 8330.It is a pile of junk and its barely able to be used. Now with my lack of access on my account my only recourse is to upgrade my phone.

dissat57

There is no customer service in my opinion. Just someone answering a phone after a 10 minute wait, wishes that there was something they could do, tells you nothing that you don't already know, and pleasantly wishes you a nice day.

sadie85

Extended warranty is $1.99 a month. If finding $2/month is hard then probably a phone with an expensive data plan isn't the way to go for you.

If being on your fathers business account is such a problem then do an assumption of liability and get off his account. Just have to be over 18.

If your phone is out of warranty, Verizon will sell you a certified pre-owned phone. You can get a phone from a friend/ebay/craigslist. Just make sure to get the ESN before purchasing and check to see if it's not on a lost/stolen list.

You have options...you just don't like them.

coach303

for those who think verizion coustemer service is so terrible there are 3 companies wiht much worse coustemer service they are boost mobile. cricket and tmobile

ebanks14

For what it's worth I've used Verizon for 10+ years (they acquired Airtouch in Michigan around 2000) and my phones have always worked well and I've always thought the customer service was excellent. I have had some problems such as accidentally subscribing to some crappy online trivia game where every time I played it charged me data fee and I wasn't on unlimited at the time so I had overages....I called to complain that I didn't know there would be charges and they took off the current month's overage fee which they didn't have to do. I also recently had to upgrade to a smartphone for work and the customer service rep walked me through this very thoroughly and smoothly which I appreciated. I completely disagree with the subject of this thread.....there are always exceptions and everyone has bad-service stories and you can vote with your feet, but generalizing with extreme statements doesn't really help anyone. Something tells me you'll end up complaining about your next carrier as well. Good luck!

Tbarnes

I totally agree with you. Verizon is a joke. I live in a rural area and service is a great issue. However those who have US Cellular have no problem. Verizon better step it up or they are going to lose a lot of business here. and the customer service is a joke i have to agree.

unknown

I am sick of verizon aswell, my blackberry storm 9530 hasnt worked right since I got it..This is my 3rd one and it still doesn't work right. I want to down grade but it cost soo much, because Verizon is greedy and their service sucks, I keep getting this "SOS" on my signal bars and i can't use it. I think I should get my money back for this peice of {word filter avoidance}
phone

Is it possible to downgrade..I pay near $110 a month for {word filter avoidance}
service and a crappy phone. I think there should be suit or something for the people who recieve a malfunctioning phone from a company that wont work with you.

In fact I believe that there is a clause in your agreement/ contract that says you have to be satisfied with your service/ phone. I for one am not happy. I will not be renewing my contract, ever again

LCromwell

I have had my storm 1 since Aug. of 09. I am running 5.0.0.419. If you want help PM me.

travelbarbie

I took my Blackberry to the local Verizon store;it wasn't charging. They tried to charge so that my contacts could be uploaded and downloaded into a new phone. I told them i didnt want another phone like that one because it was always crashing and i could not get my calls until it restarted, I stated i just wanted to upgrade to the Droid Incredible. The sales person said they were on back order and i would not be able to get it until the end of June. Therefore they would have to replace my Blackberry. I said please order the Droid so i can get it and learn how to use it before our companys big festival event, My phone was put on the store charger. It was not charging. I asked if it could possibly be the battery. I was told no it was the charging port.
Concurrently, i was told by another store associate that I could NOT get a replacement phone anyway as there could not be two open orders per account, I had to borrow my sisters LG phone. There were at least 6 different store associates including 2 managers that i had spoken to over the course of four days, Everytime i went back into the store to get resolution ( they had my phone) i had to explain the entire situation all over, after waiting at the end of a long line...again!. This issue took four days in this store! They couldn't resolve this...I cant get a replacement phone because I have a Droid on order, and I can't use my phone because it will not recharge and they wont give me a replacement anyway! I said get a battery,try that! They could not find a battery. I drove to several stores 40 miles away. One franchise store gave me a used battery. I took it to the corporate store nearby;,they recharged it overnight. I got the battery next day and ran it to my local store.Now I dont need a replacement phone. When i got there my phone was gone! It was shipped as a return, without downloading my contacts! I am extremely disgusted with the BAD customer service of the Associates and esp, the store manager. They do not leave notes on the account to assist the next associate that helps you! And there will be several of them even throughout the course of a day!

If they had communicated with each other properly, then my phone would not have been returned to the distribution center to be stripped of all contents and refurbished! Even without notes doesnt it make sense that if the battery cannot be charged then the contacts were not downloaded into their little black box. Sales Associates are DISassociated with their customers! They have no common sense and they dont even want to be there They are motivated to sell only and if they dont sell enough they get fired!

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