...after I finally ....stupidly...relented and downloaded the software update that would never install previously.
Ever since last Tuesday, when I installed that sw download, this phone REBOOTS every morning at 2am. Without fail.
Yesterday I received a new replacement phone (despite promptings from tech support that I was eligible for a free Razor upgrade...no thanks.) and last night ...well, an hour and a half ago, 2am, the replacement phone rebooted and woke me up again.
I followed "advice" from tech support emails last week to do a complete wipe (factory reset) of the phone. Did not work.
I followed advice tonight from telephone tech support, to UNINSTALL every app. After I hung up with him, (he just "KNEW" it was a bad app) the phone started rebooting itself again. Did not work.
I called back tech support again, this time the guy(??not sure it was a guy) said he was sending a "refresh" to my phone. So far, at 3:36am, the phone has not rebooted. I will not know if it works, as it appears to be the most annoying 2AM hour that the reboots started happening. Tech support laughed, yes laughed, at that. Hahaha! How freaking FUNNY to be awakened by a phone you had no problems with prior to downloading their software update!
To date, there are NO downloaded apps on this phone currently, other than what came pre-packaged. So far it has not rebooted. That is a STUPID workaround, and not an answer. I will install my SD card later, AFTER I get some sleep, and see if it reboots with apps installed again.
Factory resets, didn't work. Removing apps, didn't work. Whatever tech support sent to my phone to "refresh" it in the system ... may have worked.
This problem seems to have many theories behind it (VZW actually has caused the problem because they no longer generate revenue from the Droid Incredible, they want you to "upgrade" and pay for something you get free now, they want you to renew into a new 2-year contract, etc).
I am reposting this issue because, unlike several threads I found, where VZW has closed/locked the thread, due to as they have said "issue is solved" ...
IT IS NOT.
