Child Item

Site Totals

61396 Questions Answered 269 Categories

Forced Update Violates Contract!

Verizon, I am expecting to be released from my contract due to the lastest FORCED upgrade. The FORCED upgrade has destroyed my contacts, some apps and now the phone is laggy. This is NOT what I purchased. This posting is part of the document process for termination.

Comments

unknown

schtefan wrote:
Verizon, I am expecting to be released from my contract due to the lastest FORCED upgrade. The FORCED upgrade has destroyed my contacts, some apps and now the phone is laggy. This is NOT what I purchased. This posting is part of the document process for termination.

First of all, this is a peer forum, not a direct link to Verizon customer service. Second, a software update from the MANUFACTURER does not violate your contract for SERVICE that Verizon gives you.

schtefan

I live in Oregon, and we have serious laws about contract violations. This FORCED update broke my phone. And yes this DOES violate the contract. Any Judge will see it this way. This is considered negligence on behalf of Verizon

>Post edited slightly<

Message was edited by: Verizon Moderator

unknown

The contract is for phone service not a software update. Hard reset your phone. Its always recommended after an update. If it doesn't work and you are under warranty it will be replaced. If you want out pay your ETF and move on. Please post the legal finding results if you try to appeal this. This should be interesting.

schtefan

Already replied. >Post edited<

Message was edited by: Verizon Moderator

unknown

I enjoy watching people trying to play lawyer. And no there is no judge that will see things your way. And filing a lawsuit will cost you more than paying the ETF anyway. Not to mention the YEARS it will take to go through court. Just do a hard reset like a was advised. Also you should have back-up all your contacts to begin with.

schtefan

>Since this poster feels the need to continue to call members name who are offering THEIR OPINION, this post is deleted and the thread will be locked. Further name calling and violating of the VZW ToS will result in further actions against the OP.<

Message was edited by: Verizon Moderator

unknown

If you don't want updates, don't purchase a smart phone. That's your choice.

unknown

schtefan wrote:
>Comment deleted<

This is directly from the customer agreement as found on the first page of the Verizon wireless website:

Communications Commission regulations, be certified for use on our network, and be compatible with your Service. Please be aware that we may change your wireless device's software, applications or programming remotely, without notice. This could affect your stored data, or how you've programmed or use your wireless device.

So I don't know where you got your info buddy, but you can't do nothing. >Comment deleted<

"6 callers ahead of us, Jimmy!" Next!

Message was edited by: Verizon Moderator

verizonmoderator1

Child Item