In reviewing the information on Verizon and following Verizon's instructions, I have no Emergency Alert function. It says to go to the home screen and select settings then scroll down to Emergency Alert. I have no "emergency alert" in the menu or under any of the menu items that I can find. I also have missing icons in the drop down menu and was trying to research that as well. When reviewing Verizons how to area it seems that either this phone or the latest update has changed the way the phone functions and I'm not able to do things like I could before. HELP!!!