just a comment i wanted to post since the survey after the chat only had limited characters in the fill in box: the representative was not genuine. it felt like he was creating stories similar to my dilemma in order to create a personal and sentimental bond. he didnt resolve the situation and acted as if i didnt know how to operate an htc phone... or any htc for that matter. i know the ins and outs of phones and my bf works in the electronics department and is a complete geek so he knows how to operate it more than the average bear. i dont like being talked as if i didnt know how to factory reset my phone. the rezound is the worst phone ive ever encountered, i was misleaded into buying the phone from a verizon representative at the store, saying that it was a full functioning phone when in fact… it *****. I cant even play a single game or get a text in time or even make a simple phone call. I cant even get 4g lte that ive paid for… instead I get 3g. why would I want a replacement phone when the phone itself cannot live up to its capabilities. Getting a replacement phone of the same phone will have the same problems. Im completely unsatisfied with the phone and of Verizon. If I wasn’t tied in to this contract with other lines, I would have left for a different service.
Message was edited by: Verizon Moderator for profanity
