Freezing issues

jessicatoyia

I have never had issues with my Samsung Galaxy S3 until about a month ago when I updated to 4.1.3. Ever since then, it freezes about 5-10 times a day. I have did a soft reset, a master reset, wiping the cache partition...everything except downgrading of which I read bricks your phone. I've deleted content from the cloud. I've uninstalled certain apps that I was told could be the problem such as google chrome. I have even tried using Dummy File Generator. I do not know what else to do. Can someone please help me? I am trying to avoid sending it to Samsung which would mean at least a week without a phone. Please please help me!!

Verizon_Support

jessicatoyia Greetings!  We understand the frustration that has been caused with your device issues. At this time, you have tried all troubleshooting and there we do not recommend sending your phone in for evaluation. Samsung is working on a fix for the software update but we do not have an eta of when this will be resolved. You are not alone in what is going on with your device. We ask for your patience as we know how important it is to have a fully functioning device.



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