just about every call I get or make is either dropped or there is horrible service. I can't hear them or they can't hear me. I have to move to specific spots in my house to have service and even then the phone call is not guaranteed. I lose calls out in the open too. my husband has service with Verizon and has not had this issue. I have done the roaming updates as well as the shut off and remove the battery and that has not helped. I'm trying to do everything else possible before I have to pay $100 to replace and already expensive phone. Any suggestions or ideas???????