How do I return my prepaid basic phone?

Question

Can anyone give me information on how to return a prepaid phone I had purchased recently? I'm still under the 14 day trial period.

I was told to go to "My documents" folder when signed into My Verizon to print out the return label. When I do that, I'm told I

only have "member" access not account holder/owner rights. Thanks.

Verizon_Support · Accepted Answer

Skidookix, we are very sad to hear you're looking to return a new phone! Is it because you want a different one? Is there anything wrong?

You will be able to get help printing that return label through our Prepay Department. You can reach them at 1-888-294-6804.

SarahO_VZW

Follow us on Twitter @VZWSupport