Why can't I dial numbers after the update?

After the Galaxy S4 update, the keypad and dial a number function does not workand the program closes and you get the " Unfortunatly, Contacts has stopped" error. It is a problem with the OS 4.3 update. Verizon did a full system reset but it did not work. Samsung suggested flashing an old version like OS4.2 to the phone but said it may come back since Verizon does automatic updates to the phoneand you can not turn it off. Not sure what to do at this point. Any suggestions???

Kris

Accepted answers

Verizon_Support

kris9999,

Thank you for getting back to us. Unfortunately there is no way to backwards load an OS. I would suggest trying the reset once more because it has a high success ratio for people with similar problems thus far. You shouldn't have to worry about data being used if you do the update while around a wi-fi area. Please keep us updated on this.

Thank you,

TonyG_VZW

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All comments

Verizon_Support

I'd love to ensure that you're able to get full function out of your device, Kris9999. Did this start immediately after the new update? Have you tested device in Safe Mode? http://vz.to/1dyR8dX

YosefT_VZW

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kris9999

I tried the safe mode but the problem still exists. I do not want to reset again because it used too much of my data plan. Is there a fix coming? I am frustrated with the OS 4.3 Drop. If I have to go to 4.2 is there anyway to stop software updates?

Verizon_Support

We appreciate the additional details today kris9999! The best way to resolve this issue would be completing a hard reset. To view a walkthrough of this process please visit http://vz.to/176v3fz. Please keep us posted, thanks!

MatthewS_VZW

VZW Support

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kris9999

I already tried Hard Reset and problem came back. They did the hard reset at the Verizon store. Samsung says problem is with Verizon OS 4.3 for Samsung Galaxy. How can I turn off auto OS load from Verizon?

Verizon_Support

SCouch

I am having the same problem since the 4.3 upgrade on Nov 2/3. Verizon suggested I install an alternate Dialer app from the Google Play Store, and that works fine--I just can't use the actual Dialer that came on the phone. I also called and logged a case with Samsung. Their suggestion (in additional to re-doing everything I'd already tried including multiple re-sets and clearing of caches) was to download Samsung Kies and do a firmware update and initialization. I tried that this morning, and it did not change a thing. If you've gotten any additional help from Verizon or Samsung that has actually resolved the "Unfortunately, Contacts has stopped working" issue, please let me know!

SCouch

Quick update: from another forum, I found someone who installed the Contacts+ (app from the Play Store), cleared the call history, and then found that the Phone app / dialer worked again. Doing that worked for me as well, or at least it's working for now. Worth a shot....

Vi-dude

Just tried the fix that SCouch found and it works so far. Keeping my fingers crossed. Come on VZW find a fix.

Thanks SCouch for finding that.

Love2Boat

Try this and see if it helps: go to phone settings-->More, then select Date and Time. Change the date format to something else then change it back to the format you wanted. Save and go back. Worked for me permanently.

MTGrizSteve

I have the same issue, and like many of you was told by VZ to do a hard reset. I backed up my photos, insured my contacts were backed up, and took the plunge. Same as many of you, it did not work...same problem came back. I think the hard reset is what Level 1 type techs at VZ read from their scripts, which is why you seem to get nowhere. I'm not going to hard reset my phone over and over for what is obviously an OS problem.

I also tried the Contacts+ app and it circumvented the problem. If you use Contacts+ to clear the phone call log, it temporarily clears up the problem with the VZ native dialer. I find that after a quantity of calls are made and the VZ dialer "recent calls" log builds up, the problem returns and you have to go to Contacts+ to again clear the call log. Squirrelly method, but it works.

I am going to try changing the phone date format trick mentioned here...if it solves the problem permanently I'd love it.

Verizon_Support

MTGrizSteve We appreciate you trying the factory reset. The reset is recommened by the manufacturer of your device as an advanced step to try and clear the phone from potential faulty updates or apps. We apologize that this did not work for your situation. Please keep us posted if your method does fix the problem. Thank you for sharing your feedback and tips!

sheritah_vzw

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SAShedroff

I have this problem, still. I have reset data, multiple times. I have received a new phone. Problem still exists with new Phone. Verizon Tech said wait for next OTA upgrade, that should fix it - told that in November. I have a phone that does not work like a phone. Been this way for months! Had an OTA upgrade in late December, did not fix problem. Tech said its a know corruption in the Contacts Database that needs to be addressed with a software upgrade, or delete all 4000 contacts, one by one, and enter them all again by hand (that's actually what the Verizon Tech told me would fix this). A phone that can't make calls is pretty USELESS Verizon. If I were paying by the minute of use, you would fix this immediately. But since I prepay in bulk you don't care that I don't make many calls because it takes so much effort (work aound it to add user to contact list first). I cannot return calls. I can not make direct calls. When my contract is up, Verizon will not be my first choice. I hear other phone companies have comparable family plans now. Just saying. 3 months and waiting for a fix..... 13% of my contract time with a broken phone, waiting for warrantee service. Maybe the Ohio Attorney general should know about this abuse?

GeekyMom

I just tried the change date format suggestion and it worked! Keeping my fingers crossed that it's a permanent fix.

I have had the problem since the November(?) update. I had hopes that the December update would resolve it, but it didn't. I reset the phone twice, and got smart and took photos of my screens so I didn't have to go by memory when setting up the phone after the second reset. The local Verizon store had no idea of a solution other than multiple resets. I dealt with it by creating a contact for each and every number I had to call which was a major (removed) especially when traveling and trying to contact local restaurants, etc.

This is the first time since beginning my self-help quest that I came across the change date suggestion. It would be so less frustrating if Verizon would simply acknowledge that it's a known issue and offer temporary workaround solutions.

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ldybg827

I have the same problem. This is my 1st smartphone and it is so aggravating when you go to access your voicemail - the keypad comes and goes. But it never lasts long enough to key in my code. After 2 hard resets I refuse to keep doing that. Somebody needs to come up with a fix! And the people at the Verizon store are clueless.